Phoenix Whiteman, CPM®

Dripping Springs

Summary

Experienced Multi-Site Community Manager with a strong dedication to delivering exceptional results. Over the course of 18 years, has honed management skills and built successful teams. Focuses on enhancing properties and optimizing operations to drive efficiency. Known for a hardworking nature and resourcefulness, approaches every task with a friendly and professional demeanor. Solutions-oriented problem-solver driven by a goal-oriented mindset, constantly seeking opportunities to improve and achieve success.

Overview

years of professional experience

Certification

Work History

Commercial Real Estate Assistant Manager

CBRE

12.2023 - Current

Oversee the financial and operational management of two office buildings. This includes creating budgets and CAM reconciliations.
Complete monthly variance reports and distribute to ownership.
Generate scope of work and contracts for vendor services.
Ensure timely completion of internal and ownership audits.
Generate lease abstracts from tenant contracts to ensure accurate tenant billing and CAM reconciliations.
Hold monthly owner calls to provide updates on Capex projects, AR, and Opex items.
Respond to tenant needs, ensuring administrative and building technical staff resolve problems promptly.
Conduct regular property inspections and recommend alterations, maintenance, and reconditioning as needed.
Responsible for assignment of Purchase Orders per CBRE Policies and Property Management approval authorization matrix.
Assist in preparing and delivering timely, accurate and complete reports, including RFPs and contracts for assigned portfolio of properties.

Senior Multi-Site Community Manager

Cortland

02.2019 - 11.2023

Responsible for the successful operation of three class A+ luxury properties (978 units; conventional, stabilized garden style community).
Created the budget for each property and provided monthly variance reports on each asset.
Led the complete restaffing of two of the sites, restructured operations, and decreased attrition, stabilizing office and maintenance teams.
Increased occupancy and preleased percentages from the upper 80’s to now trending in the mid 90s; sites had difficulty rebounding from renovations.
Significantly increased renewal retention rates which are now at 48% with average increases of 10%-15%.
Uncovered several areas of improvement at each of the sites and developed then implemented a plan to bring additional value to those locations.
Worked with marketing to position the assets to maintain and exceed budgeted occupancy in a highly saturated market.
Worked with maintenance staff to complete timely repairs and enhancements.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Managed community within established cost constraints.
Conducted regular inspections to identify needed improvements and maintain highest standards.
Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Kept properties in compliance with local, state and federal regulations.

Business Manager

Alliance Residential

10.2017 - 10.2018

Oversaw a garden style property, increasing average occupancy from 90% to 95%.
Completed internet package project, community wide, implementing mandatory conversion and increasing OI for owner.
Developed and executed marketing and leasing plans.
Worked with construction/development and asset management to achieve ownership goals.
Assisted with scheduling renovations and CapEx projects.
Communicated with customers and vendors positively with particular attention to problem resolution.
Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Property Manager

Griffis Residential

01.2014 - 10.2017

Assisted with takeover from Milestone to Griffis, facilitating smooth transition.
Involved with due diligence, monitoring files, walking the asset to ensure issues were reported.
Assisted with the integration of new communities by peer coaching staff, alleviating resident concerns about transitions, ensuring property conformed to branding, and providing support to onsite teams throughout the process.
Managed renovations, mapping out cost per unit, coordinating with vendors, and pre-leasing reno units with the goal of executing 100% renovations, removing all classic units.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Implemented and enforced policies and procedures to maintain properties to highest standards.

Education

Pasadena City College

Skills

Certified Property Manager®
Payment management
Property tours and inspections
Facility repair reporting
Daily operations oversight

Proficient in Onesite, Yieldstar
Staff Management
Leasing and sales
Administrative support