Tara LaPadula
Oak Ridge,NJ
Summary
Multifaceted Hospitality Specialist with strong sales & marketing background and expertise in multiple industries enthusiastic about applying diverse skills to all areas of communication, active listening, and analytical problem-solving. Adaptable team player knowledgeable about customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Marketing Specialist
On Point Market Research Group
11.2022 - Current
- Bolstered revenue potential by promoting and facilitating opportunities to establish guest relations and boost client retention.
- Hosted webinars and training videos to communicate nationwide promotions to franchisees.
- Generated leads and created brand awareness in new markets for Tourism & Hospitality Industry
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Guest Experience Specialist
Hornblower Cruises & Events
02.2022 - Current
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum
- engagement, fun, and lasting memories.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Event Bartender/Server Shift Leader
The Good Kind Group
02.2018 - 11.2022
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals and customer loyalty
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Method Acting & Meissner Technique
Tour Director
01.2023
- Professional Development: Conventions-Meetings-Incentive Market
- Professional Development: Destination Management: Company-DMC
- Professional Development: Tour Guide
Communication Skills, Conversation Skills, Social
12.2021
- Professional-Personal-Development-Courses:
- How to Influence People - 7 Easy Steps to Master Influencing, Persuasion Psychology & Manipulation!
- Persuasion Mastery
- Body Language Mastercourse
- Creative Leadership Toolkit: Curiosity, History, and Discovery
- Emotional Intelligence 101: Become the Master of Your Life
Skills
- Active Listening
- Dynamic Communication Skills
- Customer Needs Assessments
- Social Perceptiveness
- Collaborative Environments
- Performance Goals
- Performance Strategies
- Upselling Strategies
- Fundraising Events
- Contract Execution
- Customer Experience
- Organize Transportation
- Creativity and Adaptability
- Critical Thinking
Certification
- Food Handler, ServSafe - 6/2022
- On-Premise Alcohol Server/Seller, Learn2Serv - 6/2022
- Off-Premise Alcohol Server/Seller, Learn2Serv - 7/2022
Timeline
Field Marketing Specialist - On Point Market Research Group
11.2022 - Current
Guest Experience Specialist - Hornblower Cruises & Events
02.2022 - Current
Event Bartender/Server Shift Leader - The Good Kind Group
02.2018 - 11.2022
Lee Strasberg Theatre And Film Institute - , Method Acting & Meissner Technique
Get Paid To Travel - , Tour Director
Skillshare - , Communication Skills, Conversation Skills, Social
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