Phoibe Mukeshimana
Doha
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
ACCOR Company
Doha, Qatar
08.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Created and implemented training programs to enhance employee performance.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Increased employee performance through effective supervision and training.
- Surpassed sales goals by improving service delivery.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
Front Desk Clerk
Hotel Tech Consultant & Outside Catering Service
Kigali, Rwanda.
12.2018 - 07.2020
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Planned coverage needs and organized services to support incoming special events.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
Education
Hospitality And Tourism Management - Hospitality And Tourism Management
DAVIS COLLEGE
Kigali Rwanda02.2021
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Interpersonal Communication
- Self-Motivated
- MS Office
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
Singing
I love to singing and makes me happy
Timeline
Housekeeping Supervisor
ACCOR Company
08.2022 - Current
Front Desk Clerk
Hotel Tech Consultant & Outside Catering Service
12.2018 - 07.2020
Hospitality And Tourism Management - Hospitality And Tourism Management
DAVIS COLLEGE
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