Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phonché Swinson

Bowie,MD

Summary

Motivated sales professional skilled in leveraging social media content creation to drive revenue and elevate brand visibility. Acknowledged for exceptional sales performance and delivering outstanding customer service. Offered a leadership position within ChicosFAS in under 4 months based on demonstrated abilities. Proficient in clienteling and adept at cultivating robust customer connections through email, phone, and social media channels.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

White House Black Market
02.2023 - Current
  • Organizes racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Leverages advanced technology tools such as iPads and tablets to assist customers in locating products and utilized the store system to check merchandise availability across multiple locations.
  • Accurately processes POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Utilizes the StyleConnect platform, an internal communication tool facilitating live chat, appointment scheduling, and customer notifications, to actively contribute to event marketing, sales, and brand promotion
  • Demonstrates proactive communication skills by initiating outbound calls and emails to inform clients about promotional campaigns, coordinate styling appointments, and efficiently handle various customer inquiries, including placing items on hold and processing orders.

Social Media Marketing Intern

Hashtag Group INC
12.2022 - Current
  • Creates informative and entertaining posts for @Hashtag.Church's Twitter, Facebook, and Instagram pages.
  • Researches relevant industry trends to optimized social media content for maximum engagement and reach.
  • Utilizes industry-leading graphic design and motion graphic software, including The Adobe Suite and Canva, to craft visually captivating and contemporary social media content.
  • Achieves rapid user growth, reaching 30K users in 30 days on Facebook, Instagram, YouTube, and TikTok

Owner/Digital Illustrator

AltBlacKid
01.2018 - Current
  • Applies color theory, lighting, and other artistic techniques in drawings and illustrations to add excitement, focus, and depth.
  • Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
  • Crafts distinctive digital art prints and merchandise for ecommerce platforms and exhibitor shows.
  • Participates in conventions to foster connections and collaborate with cosplayers of color, showcasing their work on social media platforms.
  • Develops, plans, and publishes compelling social media posts to enhance brand visibility and stimulate audience interaction.

2D Intern

OVFX - Outlook Company
11.2021 - 01.2022
  • Produced captivating 2D character sketches and turnarounds for Netflix's Kulipari.
  • Proficiently implemented edits and integrated feedback under the guidance of the 2D Production Lead.
  • Combined technical and artistic abilities to accomplish challenging animation objectives.

Social Media Graphic Art Intern

Courtne Kay Studios
06.2021 - 08.2021
  • Conceptualized and produced creative campaign visuals, such as videos, GIFs, and images, to effectively promote Courtne Kay Studios' products, showcasing a unique and innovative approach.
  • Skillfully enhanced product photos to achieve a polished and cohesive aesthetic using Adobe Photoshop.
  • Maximized engagement through thorough research of social media trends and relevant hashtags.

Education

Bachelor of Science - Visual Communication And Digital Media Arts

Bowie State University
Bowie, MD
06.2022

Skills

  • Visual Merchandising
  • Product and Service Sales
  • Social Media Management
  • Customer Satisfaction
  • Critical Thinking
  • Telephone Etiquette
  • Time Management
  • Excellent Communication
  • Email Marketing
  • Adobe Creative Suite
  • Canva
  • Microsoft Office

Certification

Social Media Marketing Certification, HubSpot Academy - December 19th 2022-January 17th, 2025

Timeline

Sales Associate

White House Black Market
02.2023 - Current

Social Media Marketing Intern

Hashtag Group INC
12.2022 - Current

2D Intern

OVFX - Outlook Company
11.2021 - 01.2022

Social Media Graphic Art Intern

Courtne Kay Studios
06.2021 - 08.2021

Owner/Digital Illustrator

AltBlacKid
01.2018 - Current

Bachelor of Science - Visual Communication And Digital Media Arts

Bowie State University

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Phonché Swinson