Phonda Sanders
Bloomington,IL
Summary
Experienced with program management, team leadership, and strategic planning. Utilizes comprehensive knowledge of operational processes to optimize efficiency and drive project success. Track record of fostering collaborative environments and achieving organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Program Operations
NeuroRestorative
01.2023 - Current
- Provide direction, leadership, and supervision of staff to carry out operations and quality services.
- Enforce company policies and procedures related to program, health care, and safety of individuals being served.
- Review and monitor the development and implementation of treatment and service delivery plans.
- Attend licensing reviews and assist with development of correction plan and oversee consistent implementation of the plan.
- Promote relationships and provide information about the company to families, case managers, regional communities, and other professionals.
- Communicate with parents/guardians and professionals regarding the needs, progress, and concerns of individuals served.
- Ensure and maintain licensure of all assigned homes/programs.
- Ensure implementation of policy/systems for handling of individuals receiving support and company funds.
Program Manager
NeuroRestorative
01.2020 - 12.2022
- Manage program staff by providing continuous coaching, feedback, and progressive discipline when necessary
- Assign caseloads, evaluate performance for quality assurance, conduct new employee orientation, and manage staff development and training
- Supervise and manage assigned staff, including performance evaluations and scheduling; resolve employee relations issues as needed; make decisions related to employment Supervise clinical and crisis management and establish on-call duties
- Develop and maintain working relationships with all individuals served, families, funding sources, and regulatory agencies, as appropriate, and monitor their satisfaction with services
- Monitor compliance with all regulatory, contractual, corporate, and legal requirements; ensure that all records are accurate and up-to-date Maintain knowledge of clinical standards and ensure compliance in terms of treatment interventions
- Monitor the availability and efficacy of community-based support and other supports required by the program
Residential Supervisor
NeuroRestorative
02.2011 - 12.2020
- Developed, implemented and monitored residential policies and procedures.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
Education
No Degree - Master of Healthcare Administration
American College of Education
Indianapolis, IN11.2024
Bachelor of Arts - Criminology & Criminal Justice
Southern Illinois University
Carbondale, IL01.2014
John A. Logan College
Carterville, IL01.2005
Skills
- All Windows Systems
- MS Word
- MS Excel
- MS Power Point
- Program monitoring
- Cross-Functional Collaboration
Certification
- Phlebotomy, John A. Logan College, Carterville, IL, 12/01/09
- CPR, 2023
- Crisis Prevention Intervention, John A. Logan, 2022
- DCFS, Background Cleared
- First Aid & Safety/Accident Prevention, 2023
Timeline
Director of Program Operations
NeuroRestorative
01.2023 - Current
Program Manager
NeuroRestorative
01.2020 - 12.2022
Residential Supervisor
NeuroRestorative
02.2011 - 12.2020
John A. Logan College
- Phlebotomy, John A. Logan College, Carterville, IL, 12/01/09
- CPR, 2023
- Crisis Prevention Intervention, John A. Logan, 2022
- DCFS, Background Cleared
- First Aid & Safety/Accident Prevention, 2023
No Degree - Master of Healthcare Administration
American College of Education
Bachelor of Arts - Criminology & Criminal Justice
Southern Illinois University
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