Summary
Overview
Work History
Education
Skills
Websites
Internship And Early Experience
Certifications And Licensure
Specialized Skills And Knowledge
Clearance
Awards
Related Experience
Personal Information
References
Timeline
Generic

Phonechia Smith

New Market,United States

Summary

Strategic HR Professional with a track record of successfully managing the entire recruitment and placement process to attract top talent aligned with organizational objectives. Expertise in developing compliant, people-centric HR functions that drive workforce management and support sustainability goals. Demonstrated success in leading HR initiatives and programs while facilitating staff training and development to foster a culture of shared success.

Overview

14
14
years of professional experience

Work History

Management Analyst (GS 0343-13)

Department of Veterans Affairs
Washington, United States
11.2024 - 02.2025
  • Coordinated personnel actions, performance ratings, developed position descriptions, awards, and other related functions.
  • Performed the full range of personnel management and administration for the organization, with varied functions and activities.
  • Worked collaboratively with the Budget Analyst in reconciling budgetary functions related to prepared funding projections for resource needs and allocations related to human resources needs, salaries, travel, contracts, and other organizational needs.

SUPERVISORY MANAGEMENT ANALYST (GS 0343-13)

Naval District Washington Headquarters
Washington Navy Yard, United States
07.2024 - 11.2024
  • Led a team of 18 administration staff. Developed and evaluated subordinate employees' performance standards.
  • Developed, reviewed, and implemented the Region's administrative policies and guidance, directed and communicated policy, technical evaluation, resource management, analysis coordination, and execution of all administrative activities throughout the area of responsibility.
  • Served as the principal advisor on all administrative matters throughout the region, assisted leadership by providing a wide variety of administrative guidance, information, and work products to assist in decision-making.
  • Managed resources, budgets for out years, and monitored execution for a $9 million budget. Provided advice and direction to all customer program areas on all assigned aspects of financial management.

HUMAN CAPITAL ASSOCIATE MANAGER

Accenture Federal Services
Arlington, United States
10.2022 - 02.2024
  • Orchestrated and guided a high-performing team of six, ensuring seamless execution of hiring processes, from creation to implementation.
  • Oversaw Interactive Courseware programs, ensured compliance with contract technical specifications, and maintained the instructional quality of the produced courseware for a government client.
  • Cooperated with key stakeholders to ensure alignment, and fostered transparent communication. Regularly monitor project progress, promptly addressing any issues to optimize outcomes, and maintain client satisfaction.
  • Engaged and partnered with key stakeholders to ensure real-time monitoring and comprehensive progress reporting
  • Nurtured and maintained strong relationships with both internal and external partners, playing a pivotal role in supporting and achieving talent acquisition objectives

SENIOR ENLISTED ADVISOR

Naval Medical Leader and Professional Development Command
Bethesda, United States
01.2019 - 10.2022
  • COMPLIANCE & BUDGET MANAGEMENT: Ensured seamless compliance with employee practices by interpreting, clarifying, and enforcing Naval Medical policies and procedures
  • Spearheaded comprehensive human resources functions, encompassing recruitment, selection, hiring, training, security clearance, employee leave, and payroll with precision and efficiency
  • Conducted thorough cost-benefit and cost analysis, tracked financial procedures, executed expenditure reporting processes, and led compliance investigations while maintaining vigilant oversight over budget execution, fiscal planning, and economic risk assessments
  • RECRUITMENT & COMPLIANCE ENHANCEMENT: Formulated comprehensive action plans to assess knowledge, skills, and essential competencies, resulting in more effective recruitment and placement processes for internal and external positions
  • Oversaw and monitored compliance with regulatory inspections by Joint Commission, Inspector General, and other necessary bodies, maintaining an impeccable track record of organizational adherence and ensuring continued operational excellence
  • BUDGET OVERSIGHT & PERFORMANCE METRICS: Deployed impactful guidelines, financial tracking procedures, expenditure reporting processes, and compliance investigations by playing a pivotal role in closely monitoring budget execution
  • Pioneered development of job performance analysis metrics, facilitating evaluation of command program operations' effectiveness and efficiency and highlighting actionable areas for improvement
  • Served as a voting member on multiple influential committees, including Executive Staff Committee, Strategic Planning Committee, Board of Directors, Position Management Board, and Awards and Recognition Board
  • Led COVID-19 Reaction Team, authored current Standard Operating Procedure used throughout National Capital Region, outlined testing, screening protocols, and contact tracing evolutions accounting for 20K testing samples
  • Demonstrated exceptional leadership by overseeing allocation and management of $27M in resources and activities and consistently championed process and performance enhancements within the medical fields management team

SENIOR ANALYST

Walter Reed National Military Medical Center
Bethesda, United States
02.2015 - 01.2019
  • TALENT MANAGEMENT & COORDINATION: Interviewed a diverse pool of candidates for various positions, delivering recommendations for position appointments, promotions, or strategic reassignments
  • Masterminded organization, overseeing data inventory, facilitating change requests, and defining manpower requirements to ensure seamless movement of resources across organization
  • ENHANCED OFFICE DOCUMENTATION: Revamped office filing system to improve effectiveness, organization, and accessibility while ensuring accurate archiving of all necessary program documentation
  • Spearheaded initiatives to provide equal opportunities for employee growth, development, and training, resulting in significant individual advancements in grade, pay, and job responsibilities
  • EEO IDENTIFICATION & ANALYSIS: Orchestrated and managed daily office operations, ensuring seamless employee performance monitoring, efficient workflow prioritization, and timely task completion
  • Spearheaded comprehensive studies, organizational reviews, and workforce analyses, pinpointing equal employment opportunity issues within operational systems
  • Proactively tracked organization's structure and manpower requirements as Activity Manpower Manager
  • Ensured the constant readiness of a workforce comprising 400 personnel to ensure seamless functionality
  • Spearheaded continuous improvement initiatives while supporting HR in successfully launching projects, employing industry-recognized project management principles and methods

PERSONNEL SUPERVISOR

Naval Hospital Okinawa Japan
FPO, AP
07.2014 - 02.2015
  • CLINIC OPERATIONS LEADERSHIP: Implemented pivot tables and GANTT Charts to streamline data analysis processes while maintaining, enhancing, and updating manuals, tables, code lists, and documentation vital to supporting functional applications
  • Spearheaded and oversaw administrative procedures, healthcare programs, patient care, and inventory operations, and ensured strict budget compliance in region's highest-performing clinic, resulting in exceptional productivity levels
  • INSTRUCTIONAL LEADERSHIP ACHIEVEMENTS: Led teaching activities, crafting learning objectives, preparing test materials, and conducting comprehensive evaluations to pinpoint and address academic learning challenges across five training centers
  • Spearheaded developing and delivering impactful training sessions while consistently enhancing instructors' program knowledge, skills, and abilities, ultimately attaining instructional excellence
  • EQUAL OPPORTUNITY INVESTIGATIONS: Successfully conducted impartial and equitable investigations by meticulously collecting and analyzing pertinent facts and factual evidence
  • Thoroughly examined data and delivered precise reports to senior leadership, encompassing comprehensive findings on applying Equal Opportunity policies and procedures
  • Collaborated with budget preparers to rectify excessive, inadequate, or unwarranted costs, optimizing financial management
  • Efficiently managed annual budget preparation process, scrutinizing fund requests and expenditures to ensure appropriateness, justification, and timeliness
  • Provided recommendations to directors, deputy directors and senior leadership regarding manpower change request drafts and modifications to ensure smooth submission process
  • Conducted thorough training needs assessments and devised actionable recommendations for process and performance enhancements, resulting in a more efficient organization

LEAD INSTRUCTOR

Navy Medicine Training Support Center
Fort Sam Houston, United States
09.2010 - 07.2014
  • CUSTOMER SUPPORT & PROCESS IMPROVEMENT: Provided exceptional customer support and service by identifying healthcare process issues, devising effective improvement strategies, and successfully implementing quality action plans
  • Advised supervisors on ongoing allocations necessitating re-budgeting, responding to shifts in staffing, new facility openings, evolving locations, and changing accreditation requirements
  • TRAINING OVERSIGHT & ENHANCEMENT: Oversaw teaching activities, formulated learning objectives, created test materials, and assessed results to identify and address academic learning challenges across five training centers
  • Designed and delivered training sessions to enhance instructors' program knowledge, skills, and abilities while ensuring highest level of instructional quality
  • SKILLS & OPERATIONS MANAGEMENT: Analyzed training needs assessments and recommended process and performance enhancements for organizational implementation
  • Managed administrative procedures, healthcare programs, patient care, inventory operations, and budget compliance in region's most efficient clinic
  • Boosted organizational compliance by an impressive 6%, directly contributing to mission success
  • Managed compliance for 52 courses across five instructional facilities by ensuring adherence to regulatory standards
  • Conducted 22 instructor evaluations, focusing on enhancing teaching techniques to deliver top-notch instruction
  • Led team of 14 personnel by providing comprehensive support across 15 distinct career fields and benefiting over 20K students
  • Oversaw external partnerships and outsourced training functions by fostering productive business-to-business interactions and cultivating valuable relationships

Education

Master of Human Resources -

University of Maryland Global Campus
12.2026

Bachelors - Organizational Leadership

University of Charleston West Virginia
Charleston, WV, United States
04.2021

Associates - Liberal Arts

Saint Leo University
Saint Leo, FL, United States
08.2010

Skills

  • Team Building & Leadership
  • Talent Acquisition and Retention
  • Key Competencies Identification
  • Record Maintenance & Updating
  • Workforce and Succession Planning
  • Metrics & Performance Evaluation
  • Data Visualization
  • Organizational Awareness
  • Quality Controls Management
  • Budget & Resource Allocation
  • Data-driven Recommendations
  • Strategic Planning & Execution
  • Communication & Negotiation
  • Cross-functional Collaboration
  • Key Relationship Development
  • Reports Creation & Submission
  • Process Improvement Initiatives

Internship And Early Experience

  • Intern, Franklin Covey, Washington, D.C., United States, 06/01/22, 06/30/22
  • Lead Medical Representative, USS Truxtun DDG 103, Norfolk, VA, United States, 05/01/08, 05/31/09
  • Leading Petty Officer, Joint Task Force Civil Support, Fort Eustis, VA, United States, 04/01/05, 05/31/08
  • Program Manager, USS Kearsarge LHD3, Norfolk, VA, United States, 03/01/02, 04/30/05
  • Records Manager, Naval Medical Center Portsmouth, Portsmouth, VA, United States, 11/01/98, 03/31/02

Certifications And Licensure

  • ICAgile Certified Professional
  • Associate Professional in Human Resources, HRCI
  • DoD Financial and Material Management Certification, Contracting Officers Level I
  • Lean Six Sigma Green Belt
  • Resilience Building Master Training Specialist
  • Project Management Fundamentals

Specialized Skills And Knowledge

Spearheaded employee engagement initiatives to boost team morale and productivity. Implemented innovative talent management strategies, enhancing workforce capabilities. Actively participated in conflict resolution by fostering a collaborative work environment., Designed and executed targeted recruitment campaigns by significantly increasing applicant quality. Streamlined interview processes, improving efficiency and candidate experience. Developed robust onboarding programs by ensuring smooth integration of new hires., Fostered effective team collaboration through excellent communication and empathy. Skillfully mediated conflicts to maintain a positive work environment. Built rapport with diverse individuals, enhancing teamwork, and understanding. Utilized active listening to improve team interactions and morale., Created and implemented performance standards to enhance productivity. Conducted insightful performance evaluations, fostering employee growth. Identify and develop potential leaders through targeted mentorship. Streamlined performance management processes for increased effectiveness.

Clearance

Active Secret Clearance

Awards

  • The President's Volunteer Service Award
  • Military Outstanding Volunteer Service Medal
  • Retention Excellence Award

Related Experience

  • Management Analyst (GS 0343-13), Department of Veterans Affairs, Washington, DC, United States, 11/01/24, 02/28/25, Full-Time, 40, Coordinate personnel actions, performance ratings, develop position descriptions, awards, and other related functions., Perform the full range of personnel management and administration for the organization with varied functions and activities.
  • Supervisory Management Analyst (GS 0343-13), Naval District Washington Headquarters, Washington Navy Yard, DC, United States, 07/01/24, 11/30/24, Full-Time, 40, Led a team of 18 administration staff., Developed and evaluated subordinate employees' performance standards., Managed resources, budgets for out years, and monitored execution for a 9-million-dollar budget.
  • Human Capital Associate Manager, Accenture Federal Services, Arlington, VA, United States, 10/01/22, 02/29/24, Full-Time, 40, Led a team of six professionals to consistently achieve outstanding results., Developed comprehensive ADA-compliant Human Resources and Payroll training materials., Cooperated with key stakeholders to ensure alignment and fostered transparent communication.
  • Senior Enlisted Advisor, Naval Medical Leader and Professional Development Command, Bethesda, MD, United States, 01/01/19, 10/31/22, Full-Time, 40, Ensured seamless compliance with employee practices by interpreting, clarifying, and enforcing Naval Medical policies and procedures., Spearheaded comprehensive human resources functions, encompassing recruitment, selection, hiring, training, security clearance, employee leave, and payroll.
  • Senior Analyst, Walter Reed National Military Medical Center, Bethesda, MD, United States, 02/01/15, 01/31/19, Full-Time, 40, Interviewed a diverse pool of candidates for various positions., Revamped office filing system to improve effectiveness, organization, and accessibility.
  • Personnel Supervisor, Naval Hospital Okinawa Japan, FPO, AP, Japan, 07/01/14, 02/28/15, Full-Time, 40, Implemented pivot tables and GANTT Charts to streamline data analysis processes., Led teaching activities, crafting learning objectives, preparing test materials.
  • Lead Instructor, Navy Medicine Training Support Center, Fort Sam Houston, TX, United States, 09/01/10, 07/31/14, Full-Time, 40, Provided exceptional customer support and service by identifying healthcare process issues., Oversaw teaching activities, formulated learning objectives, created test materials.

Personal Information

  • Available: Immediate
  • Citizenship: United States of America

References

References available upon request.

Timeline

Management Analyst (GS 0343-13)

Department of Veterans Affairs
11.2024 - 02.2025

SUPERVISORY MANAGEMENT ANALYST (GS 0343-13)

Naval District Washington Headquarters
07.2024 - 11.2024

HUMAN CAPITAL ASSOCIATE MANAGER

Accenture Federal Services
10.2022 - 02.2024

SENIOR ENLISTED ADVISOR

Naval Medical Leader and Professional Development Command
01.2019 - 10.2022

SENIOR ANALYST

Walter Reed National Military Medical Center
02.2015 - 01.2019

PERSONNEL SUPERVISOR

Naval Hospital Okinawa Japan
07.2014 - 02.2015

LEAD INSTRUCTOR

Navy Medicine Training Support Center
09.2010 - 07.2014

Master of Human Resources -

University of Maryland Global Campus

Bachelors - Organizational Leadership

University of Charleston West Virginia

Associates - Liberal Arts

Saint Leo University
Phonechia Smith