PHONECIA MAULE
Woodstock,GA
Summary
Results-driven HR Manager with 16 years of experience in managing day-to-day HR operations and partnering with senior leadership to align HR strategies with organizational goals. Skilled in leveraging data analysis for strategic decision-making and enhancing employee performance through effective performance management practices. Proven expertise in implementing reasonable accommodations and leading special projects that drive organizational efficiency and cultivate a positive workplace culture.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Boston Consulting Group
01.2023 - Current
- Managed and support a staff of over 600+ employees including employee relation issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Implement performance management processes, including regular reviews and feedback processes to enhance employee development.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Conduct quarterly data analysis on employee performance metrics, turnover rates, and engagement surveys to identify trends and inform strategic decisions.
- Collaborate with management and the Reasonable Accommodations team to provide reasonable accommodations for employees, ensuring compliance with ADA and fostering an inclusive workplace.
Sr Human Resources Sergeant
US Army Reserve
10.2021 - 12.2022
- Coordinate and ran weekly and bi-weekly meeting to set organizational goals and project line of efforts for individual and department projects
- Advised division leaders of regulatory risks of COVID-19 in business, processed and provided recommendations for improvement
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties
- Developed and delivered special events for company employees
- Led comprehensive training programs for over 300 staff members
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 50 new employees
Sr. Human Resources Sergeant
Army Reserve
08.2017 - 10.2021
- Successfully managed on-boarding/off-boarding, recruitment, retention, retirements, compensation, retention bonuses, training, and policy implementation for over 1,000 personnel
- Advised and trained to over 150 Army Medical Recruiters on organization processes and recruitment incentives
- Deployed and assigned over 70 personnel in support of COVID-19 missions
- Led the Army Disaster Personnel Accountability and Assessment System successfully accounting for 694 personnel with 100% accuracy
- Managed and processed over $12+ million dollars of Army Medical Incentives for Specialty Careers in the Army Reserve
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Completed projects on time while resolving complex issues for senior leaders
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction
- Conserved time and improved workflows by handling special projects and emergency solutions
Human Resources Specialist
Army Reserve
03.2016 - 08.2017
- Maintained the leave of absence program, performance plan management, data entry, compensation, employee relations and employee records management for over 350 personnel
- Managed the daily leave of absence program; ensuring submission and payroll deduction was timely and efficient
- Performed timely project management within limited constraints for issues regarding employees and executive leadership
- Conserved time and improved workflows by handling special projects and emergency solutions
- Managed HR strategies, practices and benefits to drive departmental and business objectives
- Advocated for staff members and counsel supervisors to identify and resolve conflicts
- Oversaw and managed new hires (Soldiers)
Army Reserve Administrator
Army Reserve
06.2013 - 03.2016
- Managed employee awards program
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs
- Maintained payroll information by calculating, collecting and entering data for more than 300 employees nationally
- Updated employee files with new details such as changes in address or salary levels
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Processed new hire paperwork and documents
- Maintained files through military databases
- Increased efficiency and team productivity by promoting operational best practices
Human Resources Specialist
US Army
02.2012 - 03.2013
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
- Liaised between multiple divisions to manage weekly meetings and organizational goal alignment
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Addressed employee conflicts with appropriate urgency, following all organization procedures
- Oversaw exit interviews and off-boarding process for resigned and terminated employees
- Improved office efficiency by effectively managing internal communications and correspondence
- Oversaw HR needs over 40 employee operations across 4 countries
- Collaborated with department leaders to identify staffing needs and create strategic recruiting plans.
Education
Bachelor of Arts - Human Resources Management
American Military University
Charles Town, WV2018
Skills
- Onboarding and Orientation
- Human Resources Operations
- HR analytics
- Risk Management
- Internal Communications
- Performance Appraisal
- Dispute Mediation
- Employee support
- Unemployment claims management
- Exit Interviews and Processes
Additional Information
- Meritorious Service Medal (4)
- Army Commendation Medal (1)
- Army Achievement Medal (3)
- Armed Forces Service Medal Armed Forces Reserve Medal “Mobilized”
- Afghanistan Campaign Medal
- Global War on Terrorism Expeditionary Medal
Timeline
Human Resources Manager
Boston Consulting Group
01.2023 - Current
Sr Human Resources Sergeant
US Army Reserve
10.2021 - 12.2022
Sr. Human Resources Sergeant
Army Reserve
08.2017 - 10.2021
Human Resources Specialist
Army Reserve
03.2016 - 08.2017
Army Reserve Administrator
Army Reserve
06.2013 - 03.2016
Human Resources Specialist
US Army
02.2012 - 03.2013
Bachelor of Arts - Human Resources Management
American Military University
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