Phonesavan Phaivan
Monticello,MN
Summary
Dedicated and compassionate Registered Nurse candidate with over 20 years of healthcare experience as a Certified Nursing Assistant. Skilled in providing high-quality patient care, clinical assessment, and collaborative healthcare delivery. Fluent in Lao and English, with excellent communication and interpersonal skills.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA)
Guardian Angel Homes
Albertville, MN
01.2014 - 08.2024
- Assisted patients with activities of daily living including hygiene, mobility, nutrition, and emotional support
- Collaborated effectively with interdisciplinary teams to provide patient-centered care
- Documented patient care accurately and efficiently
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant (CNA)
Golden Living
Delano, MN
09.2005 - 11.2012
- Assisted patients with activities of daily living including hygiene, mobility, nutrition, and emotional support
- Collaborated effectively with interdisciplinary teams to provide patient-centered care
- Documented patient care accurately and efficiently
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Certified Nursing Assistant (CNA)
St. John's Home
Rochester, MN
08.2004 - 08.2005
- Assisted patients with activities of daily living including hygiene, mobility, nutrition, and emotional support
- Collaborated effectively with interdisciplinary teams to provide patient-centered care
- Documented patient care accurately and efficiently
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant (CNA)
St. Benedict's Senior Community
St. Cloud, MN
01.2002 - 07.2004
- Assisted patients with activities of daily living including hygiene, mobility, nutrition, and emotional support
- Collaborated effectively with interdisciplinary teams to provide patient-centered care
- Documented patient care accurately and efficiently
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assistant Manager
Burger King
Rochester, MN And Monticello, MN
08.1996 - 06.2000
- Managed staff scheduling, training, and operational responsibilities
- Ensured high-quality customer service and effective team communication
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Bachelor of Science - Nursing
Herzing University
Minneapolis, MN08.2025
Prerequisite Nursing Coursework -
North Hennepin Community College
Brooklyn Park, MNPrerequisite Nursing Coursework -
Hennepin Technical College
Brooklyn Park, MNHigh School Diploma -
John Marshall High School
Rochester, MN01.1998
Skills
- Patient Assessment and Clinical Documentation
- Medication Administration and Patient Education
- Infection Control and Safety Protocols
- Strong Critical Thinking and Problem-Solving Skills
- Effective Communication and Team Collaboration
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Dressing assistance
- Patient lifting
- Ambulation assistance
- Colostomy care
- Light housekeeping
- Blood glucose testing
- Patient care
Accomplishments
- Supervised team of 6 staff members.
- Achieved high levels of patient satisfaction through effectively helping residents with activities of daily living, improving quality of life and comfort.
- Achieved excellent compliance ratings by completing clinical documentation and patient-care tasks with accuracy and efficiency.
- Collaborated closely with interdisciplinary healthcare teams in the development of personalized care plans for residents, enhancing overall patient outcomes.
- Used Microsoft Excel to develop inventory tracking spreadsheets, ensuring timely restocking of essential supplies and reducing waste.
- Documented and resolved patient care issues promptly, which led to improved patient safety and satisfaction.
Certification
- Certified Nursing Assistant (CNA), Minnesota, 01/01/02
- Basic Life Support (BLS), American Heart Association, Current
- Registered Nurse Licensure, Minnesota, Pending NCLEX Examination
- RN Candidate
Clinical Experience
- Regions Hospital, Saint Paul, MN – Mental Health and Cardiac Units
- Mercy Hospital, Coon Rapids, MN – Medical-Surgical GI and Orthopedic Units
- Hennepin County Medical Center (HCMC), Minneapolis, MN – Pediatric and Burn Units
- Abbott Northwestern Hospital, Minneapolis, MN – Mother and Baby Unit
Languages
English
Professional Working
Laos
Professional Working
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursWork-life balanceHealthcare benefits401k matchPaid sick leave4-day work weekPersonal development programsTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nursing Assistant (CNA)
Guardian Angel Homes
01.2014 - 08.2024
Certified Nursing Assistant (CNA)
Golden Living
09.2005 - 11.2012
Certified Nursing Assistant (CNA)
St. John's Home
08.2004 - 08.2005
Certified Nursing Assistant (CNA)
St. Benedict's Senior Community
01.2002 - 07.2004
Assistant Manager
Burger King
08.1996 - 06.2000
Prerequisite Nursing Coursework -
North Hennepin Community College
Prerequisite Nursing Coursework -
Hennepin Technical College
High School Diploma -
John Marshall High School
Bachelor of Science - Nursing
Herzing University
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