Phonevilaichit TET Nln
Lake Charles,LA
Summary
Friendly and valuable team player with strong understanding of hospitality and customers satisfaction. Successful at multi-tasking and delivering prompt and accurate service. Dependable and passionate bartender who is talented in creating a warm and welcoming atmosphere for customers. Maintains a positive attitude and is able to learn new tasks quickly and effectively. Hard working individual who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Will always demonstrate excellent customer service, loyalty, and commitment skills.
Overview
9
9
years of professional experience
Work History
Casino Bartender
The Golden Nugget
06.2022 - 07.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
Cashier/Hostess
Steamboat Bills on Lakeshore
09.2021 - 02.2022
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register, collected payments, and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Answered customer questions, provided store information and escorted guest to sitting areas.
Server/Manager
Kaizen Revolving Sushi
07.2019 - 05.2021
- Provided information about menu selections and made recommendations
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Motivated staff through acknowledgment of hard work and achievements.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Restaurant Waitress
Cafe Hollywood
05.2015 - 10.2018
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Completed credit payments via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Accurately recorded orders and relayed dietary restrictions to kitchen staff, ensuring customer satisfaction.
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Casino Bartender
The Golden Nugget
06.2022 - 07.2024
Cashier/Hostess
Steamboat Bills on Lakeshore
09.2021 - 02.2022
Server/Manager
Kaizen Revolving Sushi
07.2019 - 05.2021
Restaurant Waitress
Cafe Hollywood
05.2015 - 10.2018
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