Phong Vay
Reno,Washoe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Waitress
VN Pho
2183 West William Ave, Fallon, NV 89406
01.2022 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bookkeeping and Manager Assistant
775 Vapes
10310 N McCarran Blvd #400, Reno, NV 89503
01.2020 - 11.2022
- Organization and time management
- Disbursed payments from petty cash
- Confirmed correctness of names, dates, information and facts before inputting data
- Analyzed data for accuracy before inputting into system
- Performed filing, data entry and record keeping of client files using [Software]
- Assisted accounting staff with month-end financial reports to increase organizational turnaround times on completed reports for clients
- Maximized deductions by completing tax and exemption reporting reviews in preparation for tax returns before filing
- Problem solving and analytical.
Waitressg
Golden Flower
205 West 5th St, Reno, NV 89503
01.2010 - 12.2020
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
BBA - Finance
University of Nevada
Reno, NV05.2015
Skills
- Organization and Time Management
- Problem-Solving
- Organizational Skills
- Attention to Detail
Languages
Vietnamese
English
Timeline
Waitress
VN Pho
01.2022 - 10.2023
Bookkeeping and Manager Assistant
775 Vapes
01.2020 - 11.2022
Waitressg
Golden Flower
01.2010 - 12.2020
BBA - Finance
University of Nevada