Phong Vay
Reno,Washoe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Waitress
VN Pho
01.2022 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bookkeeping and Manager Assistant
775 Vapes
01.2020 - 11.2022
- Organization and time management
- Disbursed payments from petty cash
- Confirmed correctness of names, dates, information and facts before inputting data
- Analyzed data for accuracy before inputting into system
- Performed filing, data entry and record keeping of client files using [Software]
- Assisted accounting staff with month-end financial reports to increase organizational turnaround times on completed reports for clients
- Maximized deductions by completing tax and exemption reporting reviews in preparation for tax returns before filing
- Problem solving and analytical.
Waitressg
Golden Flower
01.2010 - 12.2020
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
BBA - Finance
University of Nevada
Reno, NV05.2015
Skills
- Organization and Time Management
- Problem-Solving
- Organizational Skills
- Attention to Detail
Languages
Vietnamese
English
Timeline
Waitress
VN Pho
01.2022 - 10.2023
Bookkeeping and Manager Assistant
775 Vapes
01.2020 - 11.2022
Waitressg
Golden Flower
01.2010 - 12.2020
BBA - Finance
University of Nevada
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