Phonique Sanchez
Lakewood,CO
Summary
Safety-conscious security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Security Guard
Securitas Security Services USA
11.2022 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Wrote detailed reports of all security breaches and investigations.
- Checked and verified photo identification prior to granting facility access.
- Issued access cards to authorized personnel to monitor access points.
- Maintained access control at entrances, ensuring only authorized personnel gained entry to facility.
- Prevented unauthorized entry into restricted areas by consistently enforcing access control policies.
- Effectively managed incidents involving trespassers or aggressive individuals, utilizing de-escalation techniques when needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supported loss prevention efforts through diligent observation of sensitive areas, identifying patterns or trends that may indicate potential threats.
Packaging Technician
The Stone Dispensary
06.2023 - 09.2023
- Operated tape machines, scales and label printers to package items correctly.
- Provided training for new hires, ensuring they were well-equipped to succeed in their roles as Packaging Technicians.
- Counted and recorded finished and rejected packaged items.
- Improved packaging efficiency by implementing new techniques and equipment in daily operations.
- Adapted quickly to changes in product specifications or customer requirements, ensuring seamless transitions between projects.
Security Supervisor
Allied Universal Security Services
08.2022 - 11.2022
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Sales Advocate
Cricket Wireless
12.2021 - 03.2022
- Conducted product demonstrations, showcasing features and benefits that appealed to potential buyers.
- Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Retail Cashier
Walgreens
07.2021 - 08.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Gas Station Attendant
Holiday Station Stores
03.2021 - 06.2021
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Conducted regular inspections of fuel storage tanks, identifying potential hazards or leaks early on to prevent accidents or damage.
Assistant Manager
Dollar Tree
07.2020 - 03.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Associate Cashier
Value Village
08.2019 - 03.2020
- Prioritized helping customers over completing other routine tasks in store.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Crew Leader/Shift Supervisor
Sonics Drive In
07.2016 - 06.2019
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Operated headset communication system to take orders quickly and accurately from customers.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
Education
High School Diploma -
Tigard High School
Tigard, OR01.2020
Skills
- De-Escalation Techniques
- Knowledge of supervisory concepts
- Asset Protection
- First Aid Training
- Baggage Screening
- Access Control
- X-ray screening certified
- Team Leadership
- Relationship building and management
- Security team management
- Incident Reports
- Emergency Training
Certification
- Licensed guard card - 2023-2024
Timeline
Packaging Technician
The Stone Dispensary
06.2023 - 09.2023
Professional Security Guard
Securitas Security Services USA
11.2022 - Current
Security Supervisor
Allied Universal Security Services
08.2022 - 11.2022
Sales Advocate
Cricket Wireless
12.2021 - 03.2022
Retail Cashier
Walgreens
07.2021 - 08.2021
Gas Station Attendant
Holiday Station Stores
03.2021 - 06.2021
Assistant Manager
Dollar Tree
07.2020 - 03.2021
Retail Sales Associate Cashier
Value Village
08.2019 - 03.2020
Crew Leader/Shift Supervisor
Sonics Drive In
07.2016 - 06.2019
High School Diploma -
Tigard High School
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