Phonsai "Peter" Sayasithsena
Freelance IT Repair Technician
Fairfax,VA
Summary
Dynamic and adaptable professional with a solid foundation in computer hardware and software, eager to contribute expertise in IT support, networking, security, and customer service. Proven ability to quickly learn and apply new technologies, ensuring seamless operations and enhanced user experiences. Committed to driving organizational success by aligning technical skills with the core mission of the company. Prepared to tackle challenges that support overall business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freelance IT Repair Technician
Self Employed Services
01.2009 - Current
- Instructed clients on basic incident response procedures to follow if issues resurfaced.
- Trained clients in software use including Microsoft Office, Adobe Reader, internet browsers, and file management.
- Educated clients on computer safety and secure internet browsing practices.
- Guided clients in storage monitoring and maintenance (Disk Cleanup, Disk Defragmenter).
- Performed break-fix repairs on desktops and laptops including hard drives, RAM, keyboards, mice, wireless/network cards, video cards, motherboards, CPUs, heatsinks, fans, and power supplies.
- Installed and configured computer hardware (motherboards, CPUs, fans, video cards, PSUs).
- Installed and configured software applications (Microsoft Office, Adobe Reader, internet browsers) based on client preferences.
- Conducted malware, virus, and spyware detection and removal.
- Set up and configured Linksys, NETGEAR, Cisco, TP-Link, D-Link, and ASUS routers, including advanced security features such as WPA security, MAC filtering, and port forwarding.
- Installed and optimized operating systems (Windows, Linux).
- Consistently maintained a clean, organized, and safe work environment to ensure efficiency and client safety.
- Followed detailed repair and maintenance procedures for consumer devices.
- Dismantled and reassembled equipment to replace defective components and restore functionality.
- Completed repair and maintenance tasks promptly and to high-quality standards.
- Prioritized urgent, high-priority jobs to minimize downtime for clients with critical issues.
- Delivered exceptional customer service by explaining repair processes, answering questions, and offering expert advice on device care.
- Conducted comprehensive diagnostic testing to accurately identify issues and determine solutions.
- Verified quality of work by meticulously testing devices post-repair, reducing repeat issues.
- Expanded technical expertise through continuous education on industry developments and emerging trends.
Ramp Service Technician
United Continental Airlines
05.2016 - 03.2018
- Loading cargo and passenger luggage into aircraft
- Delivering cargo and passenger luggage to aircraft gates
- Use of organization and stacking techniques
- Loading cargo and passenger into aircraft while performing other tasks such as delivering tools such as dollies off the aircraft gate or other assigned tasks by team leads or supervisors
- Representing the airline in a professional and positive manner
- Occasionally taking care of customers' needs while following company protocol
- Responding quickly to concerns and needs of management
- Respond to aircraft arrival and departure such as unloading aircraft of cargo and luggage
- Adhering to all safety protocols and policies outlined by United Continental
- Adhering to all security protocols and policies outlined by the Metropolitan Washington Airports Authority (MWAA)
Build Your Own PC - Sales Associate
Micro Center
06.2015 - 08.2015
- Responded quickly and resourcefully to customer requests and concerns, ensuring a positive in-store experience.
- Assisted multiple customers simultaneously in a fast-paced environment, maintaining high service quality.
- Upsold and recommended products tailored to customer needs, consistently meeting and exceeding sales goals.
- Built lasting customer relationships that encouraged repeat business and brand loyalty.
- Resolved customer challenges by suggesting relevant products, services, and solutions.
- Provided a welcoming first impression to new and returning customers, setting the tone for exceptional service.
- Conducted product demonstrations to highlight features and benefits, driving informed purchase decisions.
- Delivered exceptional service during peak hours, minimizing wait times while maintaining satisfaction levels.
- Increased sales revenue by applying suggestive selling techniques and personalized recommendations.
- Educated customers on promotional offerings and new products, using persuasive and consultative selling tactics.
- Supported store operations by opening/closing, assisting with administrative tasks, and adhering to all company policies.
- Organized and maintained merchandise displays for maximum product visibility and customer engagement.
- Represented the store in a professional and positive manner, reinforcing company values.
- Collaborated with team members and mentored new hires, sharing best practices to improve sales performance.
Associate - Stocker
Walmart
04.2015 - 05.2015
- Replenished merchandise on sales floor
- Use of proper techniques such as zoning and recovering
- Assisted with customers’ needs and inquiries
Education
Associate of Science - Information Technology
Northern Virginia Community College
10-2028
No Degree -
Air Force JROTC – Chantilly High School
05.2001 -
High School Diploma -
Fairfax High School
Fairfax01.2011
Skills
Technical Skills
- Assembling desktop computers
- Installation & configuration of hardware/software
- Command line network diagnostics
- System upgrades
Troubleshooting Skills
- Comprehensive technical diagnostics
- Equipment troubleshooting
- Incident response proficiency
- Diagnostic testing
Professional Skills
- Teamwork and collaboration
- Excellent communication
- Problem-solving abilities
- Decision-making
Work Habits
- Time management abilities
- Adaptability and flexibility
- Attention to detail
- Reliability
Certification
CompTIA A+ Certification
Accomplishments
Earned CompTIA A+ certification in under one month, highlighting rapid learning and technical mastery.
Timeline
CompTIA A+ Certification
10-2025
Ramp Service Technician
United Continental Airlines
05.2016 - 03.2018
Build Your Own PC - Sales Associate
Micro Center
06.2015 - 08.2015
Associate - Stocker
Walmart
04.2015 - 05.2015
Freelance IT Repair Technician
Self Employed Services
01.2009 - Current
No Degree -
Air Force JROTC – Chantilly High School
05.2001 -
Associate of Science - Information Technology
Northern Virginia Community College
High School Diploma -
Fairfax High School