Phonshanta Jackson

• Conduct routine patrols to ensure safety and security across assigned areas.
• Monitor building entrance to ensure safety of employees and visitors
• Perform 100% ID checks, verifying identity and expiration dates
• Observe and report suspicious or unusual activity
• Enforced regulations and policies, maintaining a secure environment for personnel and visitors.
• Collaborated with local law enforcement during incidents, ensuring coordinated responses.

Assignments:

• DC Tax & Revenue (2024–2025)
• District of Columbia National Guard (September 2025 – Present)

• Monitored front lobby to prevent entry of disruptive individuals
• Conducted 100% ID verification ensuring accuracy and validity
• Completed daily reports and documented incidents
• Provided excellent customer service while enforcing policies
• Trained and mentored junior officers on best practices for security measures and incident reporting.

• Conducted hourly patrols throughout the facility
• Monitored customer behavior to ensure compliance with facility rules
• Prevented disruptive activity and maintained order
• Ensured a safe environment for employees and visitors
• Collaborated with management to refine operational procedures, improving response times and efficiency.