FRANK YANG
Hickory,NC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
05.2018 - Current
- Transported passengers throughout service area with focus on safety, courtesy and timely transport
- Communicated and made small talk with passengers, offering safe and welcoming ride to destination
Store Manager in Training
Panda Express
06.2022 - 08.2022
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks
- Helped senior managers run smooth operations by independently handling day-to-day requirements
Interpreter
Language Banc
11.2018 - 07.2019
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Interpreter
Intelligere
11.2018 - 07.2019
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Licensed Insurance Agent
Freedom Equity Group
09.2015 - 01.2019
- Sold common and specialized policies to businesses and individuals
- Assessed insured property value to calculate premiums and payment period
- Maximized market share through competitive marketing approaches
- Promoted policy sales with explanations of plan features and advantages over competitor products
Auto Sales Consultant
Hendrick Automotive Group
06.2014 - 06.2015
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media
- Completed 20 car sales per month on average, using consultative approaches to connect with customers and understand needs
Licensed Insurance Agent
New York Life Insurance Company
02.2013 - 05.2013
- Met and consistently exceeded monthly and quarterly insurance sales goals through detailed product and service knowledge
- Obtained binder coverage after contacting insurers and submitting application forms
- Increased revenue by seeking out and capitalizing on new sales opportunities
General Manager
Domino's Pizza of Charlotte
07.2002 - 02.2013
- Oversaw routine ordering and inventory practices to optimize customer experiences
- Structured internal operations and outlined policies and procedures
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
Education
Fred T Ford
Newton, NCSkills
- Decision Making
- Customer-oriented
- Sales Tracking
- Goal Setting
- Sales Team Development
- Positive and professional
- Strong communication
- Multitasking Abilities
- Confidentiality understanding
- Professional Appearance
- Time management abilities
- Business etiquette
- Cross-cultural communication
- Interpretation
- Language proficiency
Timeline
Store Manager in Training
Panda Express
06.2022 - 08.2022
Interpreter
Language Banc
11.2018 - 07.2019
Interpreter
Intelligere
11.2018 - 07.2019
Rideshare Driver
Uber/Lyft
05.2018 - Current
Licensed Insurance Agent
Freedom Equity Group
09.2015 - 01.2019
Auto Sales Consultant
Hendrick Automotive Group
06.2014 - 06.2015
Licensed Insurance Agent
New York Life Insurance Company
02.2013 - 05.2013
General Manager
Domino's Pizza of Charlotte
07.2002 - 02.2013
Fred T Ford
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