Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Phoumara Gilliss-Chapman

Shasta Lake,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

19
years of professional experience

Work History

Trader Joe's
Alameda, CA

Cashier
05.2004 - Current

Job overview

  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Encinal High School
Alameda, CA

GED
05.2005

Skills

  • Customer Service
  • Cash Handling
  • Reliable and Responsible
  • Customer Relations
  • Employee Training
  • Merchandise Packaging
  • Honest and Ethical
  • Staff Supervision
  • Credits and Refunds
  • Detail-Oriented
  • Honest and Dependable
  • Customer Assistance

Timeline

Cashier

Trader Joe's
05.2004 - Current

Encinal High School

GED

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Phoumara Gilliss-Chapman