Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Phoung Prak

Gardner,MA

Summary

Dynamic and detail-oriented professional with a proven track record at Ampac Enterprise, excelling in order processing and customer service. Recognized for enhancing workflow efficiency and achieving high customer satisfaction through effective problem-solving and teamwork. Skilled in shipping logistics and committed to maintaining accuracy in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Order Processer

Ampac Enterprise
04.2017 - 04.2019


  • Prepare UPS and FedEx package utilizing online systems
  • Package all ecommerce orders. Use packing supplies and insert shipping documents to protect from breakage and ensure quality.
  • Verify incoming-outgoing shipment verses packing list or BOL
  • Communicate with delivery drivers to ensure on-time shipping
  • Assist with annual physical inventory
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed customer orders in line with established policies and procedures.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
  • Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
  • Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
  • Enhanced team efficiency with introduction of shortcut keys and macros for faster order processing.
  • Facilitated smoother workflow in warehouse by organizing and prioritizing order fulfillment tasks.
  • Ensured compliance with company policies and industry regulations during all order processing activities.
  • Enhanced customer satisfaction with prompt and accurate processing of orders.

Customer Service Associate Cashier

Christy Donut
06.2005 - 03.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Ensure customer satisfaction
  • Always with positive attitude
  • Responsible for inventory and inventory records
  • Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
  • Sanitizing and following FDA regulation
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.

Banquet Server

Double Tree Hotel
01.2001 - 04.2002
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Assist guest to ensure positive experience
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Responded to guest inquiries and requests promptly and courteously.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.

Education

No Degree - NP

Mount Wachusett Community College
Gardner, MA
08-2025

Skills

  • Teamwork orientation
  • Team leader
  • Self Starter
  • Detail Oriented
  • Shipping/processing
  • Positive attitude
  • Problem Solving
  • Customer service
  • Cashier
  • Goal Driven
  • Dependable and responsible
  • Work prioritization
  • Creative thinking

Certification

CPR Certified

OHSA Certified

Languages

Cambodian
Native or Bilingual

Timeline

Order Processer

Ampac Enterprise
04.2017 - 04.2019

Customer Service Associate Cashier

Christy Donut
06.2005 - 03.2016

Banquet Server

Double Tree Hotel
01.2001 - 04.2002

No Degree - NP

Mount Wachusett Community College

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Phoung Prak