Phouthai Gnothakhoun
Rochester
Summary
Dynamic hospitality professional with expertise in customer service and strong multitasking abilities, honed at Tokyo Japanese Express. Proven track record of enhancing customer satisfaction through effective problem-solving and team collaboration. Recognized for implementing efficient operations that improved service quality and boosted sales revenue. Committed to delivering exceptional dining experiences.
Overview
14
14
years of professional experience
Work History
Waitress
Tokyo Japanese
03.2024 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
FOH Manager
Flavors Of Asia
06.2015 - 08.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Tax Preparation Consultant
Sutherland Global Service
03.2011 - 03.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma - Education
East High School
Rochester, NY06.2004
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Hospitality service expertise
Languages
Laotian
Native or Bilingual
Timeline
Waitress
Tokyo Japanese
03.2024 - 03.2025
FOH Manager
Flavors Of Asia
06.2015 - 08.2023
Tax Preparation Consultant
Sutherland Global Service
03.2011 - 03.2015
High School Diploma - Education
East High School
Similar Profiles
Sophia OmosighoSophia Omosigho
Server at Tokyo Japanese Steak HouseServer at Tokyo Japanese Steak House
Jaci SandovalJaci Sandoval
Server at Tokyo Japanese Steakhouse and Sushi BarServer at Tokyo Japanese Steakhouse and Sushi Bar
Christopher HolstChristopher Holst
Head Server, Bartender at Tokyo Japanese Steak & SushiHead Server, Bartender at Tokyo Japanese Steak & Sushi