Phouthone Soukhavong
Administrative Assistant
Overland Park,KS
Summary
Dynamic administrative professional with over 20 years of diverse workforce experience, committed to driving success within a progressive organization. Proven adaptability, meticulous attention to detail, and an unwavering work ethic consistently contribute to achieving organizational goals. A distinguished 9-year tenure in the United States Army underscores a strong foundation of motivation and professionalism. Ready to leverage extensive expertise in a collaborative team environment while cultivating meaningful relationships and camaraderie.
Overview
22
22
years of professional experience
Work History
Mail/Distribution Services Representative I
SS&C Technologies, Inc
09.2023 - Current
- Adhered to strict regulations as well as detailed instructions, client specific guidelines and specifications in a timely manner.
- Processed and organized incoming mail for distribution to appropriate clients efficiently and with minimal errors.
- Received, sorted, and distributed incoming mail to correct corresponding areas.
- Proven ability to learn quickly and adapt to over 150 clients with different requirements.
- Trained and mentored new staff on best practices for streamlining work productivity.
Order Processor
Hallmark Marketing Company LLC
09.2023 - 10.2025
- Adhered to safety rules and regulations in the distribution center with no incidents.
- Input order information into system to document and track customer orders.
- Received and followed directions provided by computer system to gather merchandise for customer orders with 95% accuracy.
- Continuously processed customer orders efficiently while maintaining established policies and procedures with minimal errors.
- Exceeded daily performance goals by an average of over 100% consistently.
Medical Office Specialist/Administrative Coordinator
The University Of Kansas Health System
08.2021 - 03.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided exemplary customer service by actively listening to patients' requests and confirmed full understanding before transferring over 50 calls daily to assigned care team members.
- Efficiently answers multi-line phone system, triage and route calls, and deliver messages to care team members in timely manner.
- Disseminated vital information from patients to care team to ensure best care is provided.
- Developed strong working relationship with care team members and other hospital staff through effective communication and team work.
- Kept Provider's schedule full despite last minute cancellations or changes by triaging the urgency in which patients needed to be seen.
- Took charge of ordering various forms and creating over 200 new patient packets for the department on a monthly basis.
- Improved scheduling processes and services provided with efficient and accurate patient charting.
- Made sure to keep multiple copy machines in the department stocked with paper by carrying three to four 50 pound boxes of paper on a weekly basis.
Data Entry Clerk
Clinical Reference Laboratory
04.2019 - 08.2021
- Applied data entry knowledge and data entry skills to resolve indecipherable or garbled messages.
- Entered numerical data into company database with speed and accuracy using 10-key pad.
- On average, processed over 1,000 documents to be entered into company database daily.
- Quickly entered client information into company database with minimal errors.
- Provided assistance to other sections that required accurately sorting over 700 pounds of specimens in timely manner.
Office Manager
Healing Hands Home Healthcare, LLC
03.2015 - 12.2018
- Assisted in companywide transition from paper medical records into digital files of more than 5,000 records.
- Located and transported patient records that were kept in 50 pound boxes on multiple trips by hand.
- Created and implemented current standard of operating procedures for all office operations.
- Held oversight of office inventory including ordering and restocking supply room and break area.
- Kept reception area clean and neat to provide visitors with positive first impression of company.
Human Resource Specialist/Motor Transport Operator
United States Army
01.2004 - 09.2013
- Established 72% increase in paperwork processing and turnaround by streamlining the process.
- Participated in unit wide equipment inspections that required a strong attention to detail and stamina to put all equipment back correctly.
- Performed in fast paced environment as liaison between flight crew chiefs, passengers, and over 40 passenger terminal liaison officers while deployed.
- Recognized for ability to act appropriately and follow rules/instructions.
- Maintained a zero percent accident rate while assigned to multiple military vehicles.
Education
High School Diploma -
Wichita East High School
Wichita, KS05.2003
Skills
- Articulate and well-spoken
- Detail oriented
- Effective team player
- Excellent multi-tasking ability
- Flexible and adaptable
- Highly teachable
- Impeccable organizational skills
- MS office proficient
- Professional and mature
- Quick learner with exceptional problem solving skills
- Self-Motivated and Disciplined
- Works well under pressure
Timeline
Mail/Distribution Services Representative I
SS&C Technologies, Inc
09.2023 - Current
Order Processor
Hallmark Marketing Company LLC
09.2023 - 10.2025
Medical Office Specialist/Administrative Coordinator
The University Of Kansas Health System
08.2021 - 03.2022
Data Entry Clerk
Clinical Reference Laboratory
04.2019 - 08.2021
Office Manager
Healing Hands Home Healthcare, LLC
03.2015 - 12.2018
Human Resource Specialist/Motor Transport Operator
United States Army
01.2004 - 09.2013
High School Diploma -
Wichita East High School
References
- Emma Bauer | Supervisor | SS&C Technologies, Inc | (813) 810-3315
- Brandi Dominguez | Administrative Coordinator | The University of Kansas Health System | (760) 207-4567
- Lisa Wooten | Administrator to Medical Director | The University of Kansas Health System | ( 816) 269-3123
- Somphien Amphone | Director of Nursing | Healing Hands Home Healthcare, LLC | (316) 204-7335
- Frances Smith | Assistant Director of Nursing | Healing Hands Home Healthcare, LLC | (316) 204-7335