PHOUVIENG SOMSAMAYVONG
Philadelphia,PA
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences. Reliable team player and adaptable to changing needs.
Overview
6
6
years of professional experience
Work History
Manager
TAP Esports Center
08.2023 - Current
- Managed customer access to facilities and ensured adherence to all policies, ensuring a safe and enjoyable experience for all guests
- Provided technical assistance to customers, troubleshooting hardware and software issues as needed
- Maintained and monitored computer equipment, ensuring functionality and cleanliness
- Provide excellent customer service as the face of the facility, addressing issues and customer conflict professionally and efficiently
- Collaborated with colleagues to ensure smooth operations and a positive customer experience
Bartender
Fat Moon Restaurant and Bar
08.2024 - 01.2025
- Provide exceptional customer service by creating a welcoming environment for guests and staying attentive in order to preemptively fulfill guest needs through high customer volumes
- Prepare and serve a variety of alcoholic and non-alcoholic beverages ensuring quality and presentation standards
- Take and process orders, maintaining a fast-paced, efficient service
- Monitor guest behavior to ensure compliance with legal drinking age laws and maintain a safe environment
- Maintain cleanliness and organization of work area, following health and safety protocols
- Collaborate with team members ensuring smooth communication between servers, bartenders, and kitchen staff
Food Runner
BonChon Chicken
09.2023 - 02.2024
- Communicate effectively with kitchen and front-of-house staff to ensure accurate and prompt delivery of orders
- Respond to guest requests, offering attentive service to ensure satisfaction
- Stock food items and supplies in designated storage areas to ensure availability during service
- Adhere to all food safety and sanitation guidelines to ensure the health and safety of guests and staff
Barista
Steel City Coffeehouse
04.2022 - 10.2022
- Masterfully prepare and serve a variety of specialty coffee beverages, including espresso-based drinks, pour-over coffee, and cold brew
- Provide customer service by greeting patrons warmly, taking orders accurately, and offering knowledgeable recommendations on coffee selections
- Maintain cleanliness and organization of the coffee bar area, including equipment, utensils, and serving areas, to uphold health and safety standards
- Handle cash transactions and process orders efficiently using POS systems, while accurately handling payments and providing change
- Collaborate with team members to ensure smooth operations during peak hours, including assisting with food preparation and maintaining inventory levels
Hostess
The Blue Elephant
08.2020 - 01.2021
- Greeted and welcomed guests upon arrival, providing a positive first impression of the establishment
- Managed seating arrangements and reservations to optimize table turnover and guest satisfaction
- Communicated effectively with servers and kitchen staff to coordinate seating and maintain flow of service
- Provided accurate wait time estimates and managed guest expectations during peak periods
- Answered phone calls and inquiries, assisting guests with reservations and questions about the menu or services
- Maintained cleanliness and organization of the hostess station and lobby area
- Handled guest feedback and concerns professionally, resolving issues to ensure a positive dining experience
Server
Welcome to the Avenue
06.2019 - 12.2019
- Greeted guests warmly upon arrival, providing a positive first impression and welcoming atmosphere and checked in with guests throughout their meal to ensure satisfaction and address any concerns or additional needs
- Presented menus, explained specials, and made recommendations based on guest preferences and dietary restrictions
- Collaborated with a team to ensure timely preparation and delivery of meals that meet preparation standards
- Maintained cleanliness and organization of assigned work areas, including dining tables, server stations, and beverage stations
Education
Incomplete Associate's - Computer Science
Delaware County Community College
Media, PA06.2023
Skills
- Customer Service
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Adaptability
- Multitasking
- Quick Learner
- Policy adherence
Timeline
Bartender
Fat Moon Restaurant and Bar
08.2024 - 01.2025
Food Runner
BonChon Chicken
09.2023 - 02.2024
Manager
TAP Esports Center
08.2023 - Current
Barista
Steel City Coffeehouse
04.2022 - 10.2022
Hostess
The Blue Elephant
08.2020 - 01.2021
Server
Welcome to the Avenue
06.2019 - 12.2019
Incomplete Associate's - Computer Science
Delaware County Community College
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