PHRAEPAILIN MADRID
Richmond,USA
Summary
Dynamic office management and customer service professional with a proven track record at Annape Property (ANP). Expertise in team supervision and relationship building has led to enhanced operational efficiency and elevated client satisfaction. Proficient in data entry, POS systems, and multitasking, with a strong focus on bottom-line results. Demonstrated ability to mentor junior employees in maximizing performance while maintaining a highly organized and proactive approach.
Overview
6
6
years of professional experience
Work History
TEA MAKER AND CASHIER
813 cha siam
Berkeley, California
06.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule
- Answered customers' questions and provided information on store procedures or policies
- Operated cash register or POS system to receive payment by cash, check and credit card
- Worked closely with front-end staff to assist customers
- Used suggestive selling techniques to promote add-on sales
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail
- Prepared and served hot or cold beverages
- Labeled containers of milk for use in coffee drinks according to expiration dates
BUILDING MANAGER
Baan plai haad
, Thailand
09.2022 - 10.2023
- Company Overview: Thailand
- Inspected and monitored the building's physical condition to ensure compliance with established standards
- Liaised with insurance companies to ensure adequate coverage and manage claims
- Monitored facilities and identified maintenance and repair needs
- Supervised staff members responsible for cleaning services and other duties related to building management
- Scheduled regular meetings with tenants to discuss any changes or updates related to their rental agreement terms
- Oversaw building maintenance and repairs, coordinating with contractors and maintenance staff to address issues promptly
- Ensured that all fire safety regulations were met and up-to-date
- Organized emergency response plans in case of any disasters or crises
- Organized and maintained building records, including leases, maintenance logs, and financial reports
- Prepared and submitted monthly tenant visit logs
- Prepared detailed budgets and financial reports for properties
- Managed the budget for the facility, ensuring cost effectiveness in all areas of operation
- Thailand
Secretary
Annape property (ANP)
Chonburi, Thailand
10.2020 - 08.2022
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Met with clients to negotiate management and service contracts.
- Handled resident complaints and expedited maintenance requests.
- Processed tenant applications, including credit checks and lease agreements.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Scheduled meetings and sent invitations specifying time and location.
- Updated contact lists on a regular basis; created new contacts as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Greeted visitors and directed to appropriate location or person.
Hotel Manager
Maleewan hotel
, International
03.2019 - 08.2020
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Oversaw reservations received from direct calls and provided room availability information.
- Assigned duties and monitored performance of all employees in the hotel.
- Analyzed sales data to identify trends and forecast future demand.
- Updated hotel website regularly with fresh content featuring special offers or promotions.
- Posted financial data in Excel spreadsheets and managed inventory.
Education
Bachelor of Communication Arts - Advertising
Rajabhat Phranakorn University
Thailand04.2013
Diploma - Computer Business
Viboon Business Administration College
Thailand01.2008
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Refunds and exchanges
- Daily reporting
- POS systems
- Customer relations
- Billing
- Staff hiring
- Relationship building
- Financial accounting
- Team supervision
- Scheduling
- Office management
- Customer service
- Budgetary planning
- Office management software
- Data entry
- Credit card processing
- Checkout monitoring
- Loyalty program promotion
- Customer assistance
- Team collaboration
- Product knowledge
- Patience and empathy
- Multitasking and organization
Languages
Thai
Native/ Bilingual
English
Professional
Timeline
TEA MAKER AND CASHIER
813 cha siam
06.2024 - Current
BUILDING MANAGER
Baan plai haad
09.2022 - 10.2023
Secretary
Annape property (ANP)
10.2020 - 08.2022
Hotel Manager
Maleewan hotel
03.2019 - 08.2020
Bachelor of Communication Arts - Advertising
Rajabhat Phranakorn University
Diploma - Computer Business
Viboon Business Administration College
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