Phu Le

https://fpimgt.com/

• As an Assistant Community Director overseeing a 80-unit property, I supported the Community Director in daily operations to meet ownership goals while maintaining strong client, resident, and vendor relationships.
• I ensured leasing and occupancy targets were met through strategic marketing and retention efforts, and maintained high levels of customer satisfaction by prioritizing resident needs and promoting positive resident-management relations.
• I was also responsible for implementing professional leasing techniques, conducting market analysis, and updating online marketing sources to sustain occupancy rates.
• In addition to leasing and resident services, I contributed to revenue management by assisting with rent collections, lease expiration strategies, and accurate financial documentation including vendor invoices and month-end accounting.
• I ensured compliance with risk management policies, facilitated facility maintenance requests, enforced community standards, and upheld Fair Housing laws.
• I played a key role in preparing reports, maintaining organized documentation, and assisting with budget preparation.
• Throughout, I maintained a professional image, adhered to company standards, and performed duties with discretion, calm under pressure, and a strong commitment to operational excellence.

https://midminhousing.com/

• Uphold owner objectives and ensure the company meets client expectations in daily operations.
• Maintain professional communication with applicants, residents, vendors, and clients.
• Support and train leasing team members; operate the property in the Community Director's absence.
• Maintain occupancy levels, execute marketing strategies, and ensure online listings are updated.
• Assist in managing rent collections, lease expirations, and financial transactions.
• Maintain organized resident files, ensure document integrity, and meet reporting deadlines.
• Ensure compliance with risk management protocols and report incidents promptly.
• Assist residents with maintenance requests and monitor property conditions.
• Enforce community rules, Fair Housing Laws, and company policies consistently.
• Maintain a professional image and complete required training and special projects as assigned.

https://www.aptsmanager.com/

• Maintain a welcoming and comfortable community for residents.
• Assist with leasing by advertising, touring, and renting available units.
• Follow FEHA guidelines and company values in all resident interactions.
• Process rental applications, credit checks, leasing packets, and renewals.
• Ensure lease agreements are properly completed and explained to residents.
• Submit maintenance requests, monitor property conditions, and address lease violations.
• Collect and deposit rent, fees, and other financial transactions promptly.
• Assist with unit turns by coordinating vendors and managing timelines.
• Enforce community rules, address complaints, and serve legal notices.
• Maintain organized office, reports, and marketing materials while assisting multiple communities as needed.

https://www.santaclaracounty.gov/home

• Managed incoming inquiries from callers and visitors, ensuring prompt and accurate assistance following established departmental policies and procedures.
• Executed photocopying tasks for documents, files, and materials according to prescribed instructions and guidelines.
• Maintained meticulous control over files by purging outdated documents, sorting and filing materials into designated folders, and creating new folders as necessary.
• Conducted comprehensive searches for files, including liaising with other departments to locate specific documents or utilizing computer systems for retrieval.
• Handled mail distribution and office supplies management, including weighing, sealing, and applying postage to outgoing mail.
• Utilized keyboard proficiency to maintain and update databases, ensuring accurate sorting and updating of computer files.
• Generated reports and materials as required, utilizing appropriate software applications.
• Produced and updated labels, forms, and requisitions using typewriters or keyboards.
• Operated a variety of standard office equipment, including copy machines, computer terminals, phones, fax machines, and microfilm readers.
• Conducted simple troubleshooting and maintenance on office equipment to ensure continuous functionality.

https://agents.farmers.com/ca/milpitas/alex-thu-nguyen/

• Receiving, giving, and answering calls from clients.
• Upload, manage, store, and process data into and from Google Sheets.
• Manage documents to give to or received by clients.
• Filling documents.
• Upload and process confidential client data.
• Process, manage, and collect payments as necessary.
• Greet clients in the office.