Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Phu Nguyen

Chicago,IL

Summary

Seasoned Operations Manager with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager of Operations

312 Nails & Spa
02.2021 - Current
  • Trained employees in essential job functions.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

Assistant Store Manager

Aldi Foods
10.2015 - 12.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Supervisor

Whole Foods Market Inc
02.2012 - 02.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

High School Diploma -

Roald Amundsen High School
Chicago, IL
06.2011

Skills

  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership
  • Strategic Planning
  • Problem-Solving
  • Project planning and development
  • Customer Relationship Management
  • Continuous improvements
  • Client Relationships

Certification

Google UX Design Professional Certificate

Timeline

Manager of Operations

312 Nails & Spa
02.2021 - Current

Assistant Store Manager

Aldi Foods
10.2015 - 12.2019

Supervisor

Whole Foods Market Inc
02.2012 - 02.2014

High School Diploma -

Roald Amundsen High School

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Phu Nguyen