Phuc NGO
Somerdale
Summary
customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Waiter
saigon spice
Cherry Hill
04.2024 - Current
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted with setting up the dining area before shift began.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Suggested additional items to customers based on their preferences and needs.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Skills
- Menu knowledge
- Order management
- Customer service
- Food safety
- Inventory control
- Relationship building
- Flexibility
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Timeline
Waiter
saigon spice
04.2024 - Current
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