Phuc Pham
Loma Linda,CA
Summary
Professional marketing specialist with substantial experience in hosting and promoting events. Strong background in developing and executing marketing campaigns, enhancing brand visibility, and driving engagement. Known for teamwork, adaptable to changing needs, and delivering consistent results. Skills , communication, include strategic planning, with focus on achieving measurable outcomes.
Qualified Relationship Marketing Host with background as Marketing Host. Demonstrated success in organizing brand visibility and customer engagement. Proven ability to build strong customer relationships and effectively communicate brand messages.
Overview
24
24
years of professional experience
Work History
Relationship Marketing Host
Yaamava Resort and Casino
02.2023 - Current
- Building relationship with new and current guest
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of events and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of events and service changes.
- Provided excellent customer care by responding to requests and assisting with comp
- Understanding and analyzing data to comp accordingly to each guest
Interpreter/Translator
Hanna Interpreting Services
01.2017 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Box Office Associate
Yaamava' Resort and Casino
03.2022 - 02.2023
- Trained new box office associates on company policies and procedures, contributing to a cohesive team environment.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Reviewed tickets for authenticity and applicability to particular event.
- Sold admission, processed payments, and issued tickets.
Warehouse Associate
Amazon
09.2020 - 01.2022
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Drove forklifts, pallet jacks and other equipment to move materials.
Office Assistant
Dr. Kikani
06.2014 - 08.2020
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
Server
San Manuel Indian Bingo & Casino
01.2005 - 01.2006
- Providing excellent customer service, seating customers, taking orders, maintaining store cleanliness
Customer Service
Robinsons
05.2004 - 01.2005
- Assisting customers with any needs, setting up displays and maintaining store cleanliness
Server
China Hut
01.2001 - 01.2003
- Providing excellent customer service, seating customers, taking orders, maintaining store cleanliness, closing
Education
High School Diploma -
San Gorgorino High School
San Bernardino, CA06-2004
Skills
- Customer engagement
- Exceptional communication
- Conversion optimization
- Analytics tracking
- Marketing automation
- Teamwork
- Problem-solving
- Customer service
- Problem-solving skills
- Time management
- Multitasking
- Reliability
- Excellent communication
- Calm and professional under pressure
- Active listening
- Phone etiquette
- Microsoft office
Languages
Vietnamese
Limited Working
Timeline
Relationship Marketing Host
Yaamava Resort and Casino
02.2023 - Current
Box Office Associate
Yaamava' Resort and Casino
03.2022 - 02.2023
Warehouse Associate
Amazon
09.2020 - 01.2022
Interpreter/Translator
Hanna Interpreting Services
01.2017 - Current
Office Assistant
Dr. Kikani
06.2014 - 08.2020
Server
San Manuel Indian Bingo & Casino
01.2005 - 01.2006
Customer Service
Robinsons
05.2004 - 01.2005
Server
China Hut
01.2001 - 01.2003
High School Diploma -
San Gorgorino High School
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