Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phuc To

Pacifica,CA

Summary

Reliable Server and Cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Customer Services areas and flexible with changing business needs. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

5
5
years of professional experience

Work History

Team Member

Chick-fil-A
05.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted customers in selecting merchandise best suited to needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Lead

Creator Burger
05.2022 - 01.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Tracked receipts, employee hours and inventory movements.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Received and processed customer payments.
  • Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating

Cashier /Food Service Worker

Capuchino High School
08.2018 - 05.2021
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating

Education

Associate of Arts - Graphic Design

Skyline College
San Bruno, CA
2026

High School Diploma -

Capuchino High School
San Bruno, CA
05.2021

Skills

  • Problem-Solving
  • Cash Register Operations
  • Employee Training
  • Customer Relations
  • Payment Processing
  • Cash Handling
  • Inventory Stocking
  • Total Payment Calculation
  • Microsoft Office
  • Reliable and Responsible
  • Task Monitoring
  • Process Improvement Initiatives
  • Cleaning
  • Customer Service
  • Equipment Operation

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Team Member

Chick-fil-A
05.2023 - Current

Team Lead

Creator Burger
05.2022 - 01.2023

Cashier /Food Service Worker

Capuchino High School
08.2018 - 05.2021

Associate of Arts - Graphic Design

Skyline College

High School Diploma -

Capuchino High School
Phuc To