Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Phuc To

Santa Ana,CA

Summary

Experienced cashier with strong money handling, merchandise restocking, and customer assistance skills. Known for maintaining clean and organized work areas. Excellent listening skills and attention to detail. Confident computer technician with expertise in help desk environments. Provides technical assistance to employees and customers. Skilled in analyzing and solving service call issues. Engaging personality and expertise in building customer relationships. Demonstrates outstanding diagnostic skills.

Overview

6
6
years of professional experience

Work History

Cashier

Lowe's
03.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Increased productivity by automating repetitive tasks through custom software development.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Team Member

Chick-fil-A
05.2023 - 03.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted customers in selecting merchandise best suited to needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed over 100 orders and resolved over 10 customer needs in one shift.

Team Lead

Creator Burger
05.2022 - 01.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Tracked receipts, employee hours and inventory movements.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Received and processed customer payments.
  • Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating

Cashier /Food Service Worker

Capuchino High School
08.2018 - 05.2021
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating

Education

Associate of Arts - Graphic Design

Skyline College
San Bruno, CA
05.2024

High School Diploma -

Capuchino High School
San Bruno, CA
05.2021

Skills

  • Equipment Operation
  • Computer Assembly
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Problem-Solving
  • Cash Register Operations
  • Employee Training
  • Patience and Empathy
  • Customer Service
  • Cash Handling
  • Inventory Stocking
  • Microsoft Office
  • Reliable and Responsible
  • Task Monitoring
  • Process Improvement Initiatives

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Cashier

Lowe's
03.2024 - 07.2024

Team Member

Chick-fil-A
05.2023 - 03.2024

Team Lead

Creator Burger
05.2022 - 01.2023

Cashier /Food Service Worker

Capuchino High School
08.2018 - 05.2021

Associate of Arts - Graphic Design

Skyline College

High School Diploma -

Capuchino High School

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