Phuc Tran
San Jose,CA
Summary
Proven leader in Operations Management with a track record of enhancing efficiency and customer satisfaction at Tan Son Nhat Intl Airport Ground Service (TIAGS). Skilled in Teamwork and Collaboration, adept at decision-making and staff management, significantly improving operational workflows and safety standards. Achieved notable success in optimizing inventory control and fostering strong supplier relationships, driving quality improvements and cost reductions. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
29
29
years of professional experience
Work History
Manager of Operations
Hoa Loc Production Facility
11.2019 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Airline Representative Agent
Vietnam Airport Ground Service Company TSN
05.2013 - 09.2017
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed inventory to provide customers with access to products in high demand.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Coordinator
Tan Son Nhat Intl Airport Ground Service (TIAGS)
11.2011 - 05.2013
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced services.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Kept high average of performance evaluations between in and out departments.
Operations Executive
Tan Son Nhat Intl Airport Ground Service (TIAGS)
05.2007 - 11.2011
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Established best practices for various processes within the organization, contributing to the overall efficacy and success of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Tended to urgent correspondence to facilitate communication or resolution.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
Load Control Officer
Tan Son Nhat Intl Airport Ground Service (TIAGS)
05.1993 - 04.2007
- Managed challenging situations arising from last-minute changes in passenger numbers or cargo volumes without compromising operational efficiency or safety standards.
- Established a reputation as a reliable Load Control Officer by consistently meeting tight turnaround deadlines and handling high-pressure situations with composure.
- Participated in cross-functional teams addressing issues related to customer service, operational excellence, and resource optimization within the airline context.
- Ensured accurate documentation of all relevant load control information in accordance with regulatory requirements and company policies.
- Optimized aircraft capacity utilization for increased revenue generation by strategic planning of cargo and luggage placement.
- Developed strong working relationships with stakeholders such as ramp agents, catering providers, and fuel suppliers to ensure seamless coordination during aircraft turnaround.
- Performed regular audits on load control processes to identify areas requiring attention or improvement measures.
- Reduced turnaround time with streamlined communication between ground handling staff, flight crew, and dispatchers.
- Mentored junior team members in understanding critical aspects of load control management, fostering a culture of knowledge sharing and continuous learning within the department.
- Continuously sought opportunities for process improvement within the load control department to optimize overall performance levels.
- Contributed to cost-saving initiatives by minimizing fuel consumption through effective weight balancing techniques and proper cargo stowage planning.
- Assured adherence to safety guidelines for optimal load management, preventing accidents or incidents due to improper weight distribution.
- Drafted loading instructions for arrival and departures.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Prepared pre-trip weight and balance documentation for flights.
- Acquired and verified final passenger breakdowns for loading considerations.
- Determined appropriate number of ULD (Unit Load Device) containers for type of aircraft.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Trained new employees in areas such as safety procedures or equipment operation.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
- Evaluated cargo quantity, optimum orientation and weight to make accurate decisions about handling.
Education
High School Diploma -
Thu Duc High School
166/24 Dang Van Bi St., Thu Duc Dist., HCM City10.1990
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Operations Management
Go hiking
I usually go hiking whenever I can. Getting a half marathon for sometimes.
Timeline
Manager of Operations
Hoa Loc Production Facility
11.2019 - 02.2022
Airline Representative Agent
Vietnam Airport Ground Service Company TSN
05.2013 - 09.2017
Coordinator
Tan Son Nhat Intl Airport Ground Service (TIAGS)
11.2011 - 05.2013
Operations Executive
Tan Son Nhat Intl Airport Ground Service (TIAGS)
05.2007 - 11.2011
Load Control Officer
Tan Son Nhat Intl Airport Ground Service (TIAGS)
05.1993 - 04.2007
High School Diploma -
Thu Duc High School
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