Phuc Le
Garden Grove,United States
Summary
Customer-focused professional with expertise in resolving complaints, enhancing satisfaction, and managing cash transactions with precision. Ability to train staff and uphold company policy standards. Provide feedback to the management team to ensure that the team meets the goals.
Overview
7
7
years of professional experience
Work History
Supervisor
Boiling Point
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed cash handling procedures, maintaining accuracy in financial transactions, and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations. - Enforced company policies and regulations with employees.
Bar Server
Boiling Point
01.2023 - Current
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
Barista
They Alley
03.2020 - 01.2023
- Prepared high-quality beverages using espresso machines and brewing equipment.
- Provided excellent customer service by taking orders and offering product recommendations.
- Maintained cleanliness and organization of workspace and dining areas throughout shifts.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Cashier, Bartender
Lee's Sandwiches
09.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Business Management
California State University, Fullerton
Fullerton, CA12.2026
Associate of Arts - Business Management
Golden West College
Huntington Beach, CA05.2024
Skills
- Customer Service
- Team Coordination
- Staff Management
- Microsoft Excel
- Cash Handling
- Personnel Evaluations
- Training and mentoring
Timeline
Supervisor
Boiling Point
01.2023 - Current
Bar Server
Boiling Point
01.2023 - Current
Barista
They Alley
03.2020 - 01.2023
Cashier, Bartender
Lee's Sandwiches
09.2018 - 02.2020
Bachelor of Arts - Business Management
California State University, Fullerton
Associate of Arts - Business Management
Golden West College
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