Summary
Overview
Work History
Education
Timeline
Generic
PHUNG HUYNH

PHUNG HUYNH

Del Rio,TX

Summary

Seasoned Operations Manager and talented leader with [02] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated Following Instructor professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Adminstrative Clerk position. Offering excellent communication and good judgment. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

92
92
years of professional experience

Work History

OPERATION LONE STAR BORDER SURGE.

TEXAS STATE GUARD
02.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment through [well] and [healthy] to reduce safety risks 100%.

OWNER AN RESORT- HOTEL - RESTAURANT

THANH QUOC
11.2020 - Current
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Motivated staff to perform at peak efficiency and quality.
  • Raised $[Amount] in capital to launch [Type] restaurant seating [Number] guests.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Enhanced business productivity by training 18 team members and 18 servers on best practices and protocols.
  • Enhanced sales by promoting foods and menu products and assisting with creative menu selections.
  • Reduced financial inaccuracies by using microsoft, Excell system while verifying receipts.
  • Enhanced sales by promoting sustomers services and products and assisting with creative menu selections.

OPERATOR TECHNICIAN

ORGANIC SPA SALON
07.2021 - 05.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Learned and remained updated on statutory requirements and regulations.
  • Input income and expense details into database to track business finances and address variances.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Provided outstanding coaching to employees to boost productivity.
  • Devised processes to boost long-term business success and increase profit levels.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.

Beauty Eyelash Extend and Permanent Make Up

Self- Employed
04.1994 - 05.2022
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy Eyelash Extension- Eyebrow- Full-Lip Microblading based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Answered phone calls and emails to schedule client appointments.
  • Sanitized and organized station and tools by sanitizer and disinfectant.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list of up to [Number] repeat customers while handling 9 walk-in clients daily.
  • Kept detailed records of customer information and services provided to increase return customers by 100%.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining skins and Scalp health.
  • Answered over [right] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Increased salon profit by [Number]% through upselling services and providing personalized care for return visitors.
  • Maintained always repeat clients eyelash health by attaching products, natural and organic pigment
  • Performed full-Lip, eyebrow, care and full-Lip look.
  • Trained salon staff in traditional and innovative Beauty Microblading techniques and salon management.
  • Expanded client base by 100% through direct referrals.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Increased salon profit by 100% through upselling services and providing personalized care for return visitors.

Therapy Massage

Self- Employed
04.1991 - 05.2022
  • Provided immediate and constructive feedback to students individually and as group.
  • Evaluated students' competencies through written assignments and examinations.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Supervised students when administering medications to maintain patient safety.
  • Distributed course syllabus and communicated course standards and learning objectives to students.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Analyzed clinical settings' effectiveness in helping students achieve course and program outcomes.
  • Assigned students to patients based on students' learning objectives and patient needs.
  • Enhanced learning outcomes by incorporating conversation and health tests into curriculum.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

OWNER OPERATOR

Self-employeed
05.2019 - 04.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Founded and managed Beauty Spa Salon business.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Aligned branding initiatives and sales strategies with client goals.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.

Beauty Spa Salon

FANCY SPA SALON
03.2011 - 04.2018
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Optimized team hiring, training and performance.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Learned and remained updated on statutory requirements and regulations.
  • Input income and expense details into database to track business finances and address variances.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Provided outstanding coaching to employees to boost productivity.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.

Real Estate Broker

Self- Employed
11.2000 - 09.2010
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Compared properties possessing similar features to determine competitive market prices.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Established and developed real estate agency, driving recruitment and operational growth.
  • Arranged for inspections and surveys of sold properties.
  • Assisted clients in financial planning for purchase.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Sold 9 real estate properties owned by others in 2010
  • Collected fees and documented payment processes for property transactions.
  • Exceeded annual sales goals 100% with innovative sales techniques.
  • Conducted research and contributed to property, tenant and market analysis to identify as thought leader and increase production.
  • Increased project productivity by collaborating with builders, investors and developers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Simply of Airplane Tool- Bar Operator

Gaiser Tool Co
04.1991 - 07.1997
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assembled Airplane components by examining connections for correct fit and fastening parts and subassemblies.
  • Operated production machinery safely to reduce workplace accidents.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Used air-powered hand tools to position and secure parts into specified openings.
  • Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Obtained appropriate tooling and fixtures for each assembly job.
  • Disassembled, reassembled and corrected changeover.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Tested electrical controls and components on lines to identify conformance issues.
  • Sealed and wired valves and created and attached nameplates.
  • Aligned motor, air end and coupling using calipers, dial indicators and straight edges.
  • Competently installed foam insulation on tubing and controls.

Alternation Sew Clothes

Self- Employed
02.1991 - 02.1993
  • Cleaned, closed and secured store at end of shift.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. and increase sales.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Delivered prompt, friendly service to loyal customers in time store.
  • Helped customers select attractive, figure-flattering clothes items.
  • Operated cash register and maintained correct balance in drawer for over [Number] transactions per day.
  • Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
  • Greeted and served up to 100 customers per day on entry to clothes store.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Increased business sales utilizing [Product or Service] knowledge.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Discussed fashion clothes with customers, outlined restrictions and educated on policies.

Education

Associate of Science -

Military Texas State Guard
Texas, TX
02.2021

Associate of Arts -

OPM Beauty Cosmetics Microblading
Weslaco, TX
05.2018

Associate of Science -

Heald College
Fresno, CA
04.2014

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, Georgia
10.2010

Bachelor of Science -

Truong Dai Hoc Luat Tra Vinh
Tra Vinh, Viet Nam
09.2010

Associate of Arts -

Permanent Make Up Cosmetics of Susan Represative
Santa Ana, CA
11.1994

Associate of Arts -

Beauty Cosmetology Thanh Le
Westminster, CA
02.1991

Timeline

OPERATOR TECHNICIAN

ORGANIC SPA SALON
07.2021 - 05.2022

OPERATION LONE STAR BORDER SURGE.

TEXAS STATE GUARD
02.2021 - Current

OWNER AN RESORT- HOTEL - RESTAURANT

THANH QUOC
11.2020 - Current

OWNER OPERATOR

Self-employeed
05.2019 - 04.2022

Beauty Spa Salon

FANCY SPA SALON
03.2011 - 04.2018

Real Estate Broker

Self- Employed
11.2000 - 09.2010

Beauty Eyelash Extend and Permanent Make Up

Self- Employed
04.1994 - 05.2022

Therapy Massage

Self- Employed
04.1991 - 05.2022

Simply of Airplane Tool- Bar Operator

Gaiser Tool Co
04.1991 - 07.1997

Alternation Sew Clothes

Self- Employed
02.1991 - 02.1993

Associate of Science -

Military Texas State Guard

Associate of Arts -

OPM Beauty Cosmetics Microblading

Associate of Science -

Heald College

High School Diploma -

Cornerstone Christian Correspondence School

Bachelor of Science -

Truong Dai Hoc Luat Tra Vinh

Associate of Arts -

Permanent Make Up Cosmetics of Susan Represative

Associate of Arts -

Beauty Cosmetology Thanh Le

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PHUNG HUYNH