Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phuoc Nguyen

Sacramento,CA

Summary

Dynamic Field Supervisor at Tak Communications with a proven track record in enhancing team productivity and ensuring regulatory compliance. Skilled in project management and quality control, I successfully reduced project completion time through effective task delegation and employee training, fostering strong client relationships and achieving high customer satisfaction.

Overview

15
15
years of professional experience

Work History

Filed Supervisor

Tak Communications
10.2020 - 08.2024
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Implemented best practices in field operations to ensure consistency across all projects under supervision.
  • Kept teams on task to complete milestones on time.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Implemented safety protocols, significantly reducing workplace accidents.
  • Streamlined communication between field team and management, ensuring timely updates and problem resolution.
  • Implemented digital reporting system, cutting down paperwork and improving record accuracy.
  • Guided team through complex projects, breaking down tasks into manageable segments for better execution.
  • Developed safety protocols to minimize workplace accidents, fostering safer work environment.
  • Inspected equipment and tools used for safe operation.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Sourced suppliers and purchased necessary materials for work.
  • Supervised training of new construction and extraction workers on safety practices and procedures.

Low Voltage Technician

Sunshin Communications
09.2015 - 12.2018
  • Mounted panels for motion detectors, keypads and controls.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
  • Optimized system performance with routine maintenance of low voltage equipment and components.
  • Demonstrated system use, maintenance and care to customers.
  • Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
  • Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.
  • Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
  • Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
  • Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
  • Increased customer satisfaction with professional communication skills when explaining technical information clearly.
  • Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
  • Achieved consistent accurate results with attention to detail when working with complex schematics or blueprints.
  • Safeguarded clients'' property during installations by adhering to best practices for cleanliness and damage prevention.
  • Successfully managed multiple projects and several work teams on consistent basis.
  • Supported team members in completing projects successfully through effective collaboration and knowledge sharing.
  • Identified problematic components and wiring issues and applied troubleshooting techniques.
  • Conducted regular preventive maintenance checks on low voltage equipment which increased overall system longevity.
  • Trained newly hired technicians on proper installation of low voltage wiring systems.
  • Maintained detailed records of installations and repairs to streamline future maintenance.
  • Promoted to team lead for consistently exceeding performance expectations.
  • Installed state-of-the-art surveillance systems for enhanced security measures.
  • Achieved quicker response times to service calls, effectively prioritizing urgent issues.
  • Boosted customer satisfaction, provided detailed explanations of system operations to clients.
  • Improved energy efficiency, implemented eco-friendly cabling solutions.
  • Enhanced communication systems with installation of modern VOIP technologies.
  • Facilitated seamless technology integrations, connecting low voltage systems with existing infrastructure.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.

Superintendent

Do Construction
01.2010 - 08.2015
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Collaborated with architects, engineers, and contractors to achieve seamless project execution.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
  • Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
  • Maintained safety onsite and upheld all OSHA regulations by Action.
  • Conducted regular site inspections to maintain compliance with industry regulations and standards.
  • Worked with specialized teams to accomplish all objectives and achieve goals.
  • Established effective quality control measures for consistent delivery of high-quality construction projects.
  • Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the project''s execution process.
  • Scheduled and supervised maintenance and repair of equipment, buildings and grounds.
  • Resolved conflicts between staff and customers swiftly and professionally.
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Analyzed reports to identify areas of improvement and implement corrective action.
  • Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
  • Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
  • Incorporated innovative construction techniques into projects, resulting in improved efficiency and overall quality of workmanship.
  • Optimized resource allocation to minimize delays and maximize project success.
  • Managed Number workers when performing duties in line with local and national building codes in construction.
  • Negotiated contracts with vendors, resulting in cost savings and stronger relationships with suppliers.
  • Streamlined administrative processes, introducing digital solutions that reduced paperwork and increased efficiency.
  • Oversaw integration of technology in classrooms, enhancing learning experiences with modern tools and resources.
  • Directed projects according to schedule and quality demands.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.

Education

Phuong Duc
Hue, Vietnam

Skills

  • Field operations
  • Schedule coordination
  • Operations planning
  • Task delegation
  • Project monitoring
  • Quality control
  • Schedule development
  • Site preparation
  • Project management
  • Site management
  • Subcontractor management
  • Progress reporting
  • Logistics management
  • Work order review
  • Technical expertise
  • Key relationship management
  • Technical support
  • Regulatory compliance
  • Budget development
  • Safety and hazard management
  • Team leadership
  • Hand and power tool operation
  • Worker supervision
  • Customer relations
  • Employee management
  • Construction safety
  • Following instructions
  • Field inspection
  • OSHA compliance
  • Site inspection
  • Employee training
  • Commercial construction experience
  • Construction management
  • Multi-project coordination
  • Worker training
  • Self control and integrity
  • Blueprint reading
  • Site safety
  • Forklift operation
  • Site maintenance
  • Employee motivation
  • Residential construction
  • Supply ordering
  • Equipment safety verification
  • Repair coordination
  • Scaffolding set up
  • Equipment Repair
  • Inventory management

Timeline

Filed Supervisor

Tak Communications
10.2020 - 08.2024

Low Voltage Technician

Sunshin Communications
09.2015 - 12.2018

Superintendent

Do Construction
01.2010 - 08.2015

Phuong Duc

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Phuoc Nguyen