Phuong Dang
Summary
With almost ten years of experience working for luxury properties, I am passionate and dedicated to creating a personal experience, providing exceptional and genuine service for guests. Eager to explore new cultures, destinations, and inspire the guests—great travelers.
Overview
9
9
years of professional experience
Work History
Food and Beverage Trainee
Sand Valley Golf Resort
04.2025 - Current
- Greeted guests warmly and efficiently upon arrival at the restaurant
- Managed reservation system to ensure optimal table allocation and flow
- Monitored dining area for cleanliness and addressed any guest concerns promptly
- Cleared tables quickly after guest departures
- Set up dining areas with linens, utensils, and glassware
- Assisted servers by delivering food and beverages promptly
- Maintained cleanliness in the front of house and service areas
- Restocked supplies like napkins, silverware, beverages, and condiments as needed
Duty Manager
Wyndham Garden Grandworld Phu Quoc
06.2024 - 03.2025
- Trained new employees on operational procedures and customer service standards
- Resolved customer complaints to maintain satisfaction and loyalty
- Monitored inventory levels to ensure adequate supply for operations
- Collaborated with management to enhance operational efficiencies and quality control
- Conducted performance evaluations to support staff development and accountability
- Responded promptly to any emergency situations that arose during shifts
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Reservation Supervisor
Zannier Hotels Bai San Ho
12.2023 - 05.2024
- Monitor daily reservation activity to ensure accuracy in bookings and availability on HMS
- Develop strategies to maximize occupancy levels and revenue goals on a daily basic
- Provide guidance to staff members regarding policies, procedures, and customer service standards
- Review guest information and payment options, checking for accuracy and completeness
- Support sales team members to drive growth and development
- Prepare Daily pick up report and Occupancy statistic
- Perform necessary tasks on behalf of Reservation Manager when the manager is off duty
Front Desk Supervisor
Montage Healdsburg Resort
12.2021 - 12.2022
- Managed guest check-in, check out procedures, walk-in reservation and payments under 5 star Forbes standards
- Provided ongoing administrative support to leadership team, mentored new staff on correct procedure, compliance requirements and performance strategies
- Supervised to ensure guest's folio correct
- Analyzed group resume, VIP guest list to coordinate with co-workers for successful events
- Managed customer complaints and rectified issues to complete satisfaction.
Guest Relation Supervisor
Dalat Edensee Lake Resort
02.2020 - 04.2021
- Welcomed guest, assisted guest to create itinerary during the stay
- Communicated with guest prior, during and post-stay to assure they have best experience
- Inspected VIP room and set up amenities
- Managed Membership program and TripAdvisor page
- Trained and managed new associate with daily tasks
Reservation Supervisor
Amanoi Resort
07.2016 - 10.2019
- Communicated with guest through email and phone call about resort information, room rates, promotions, logistic, experience
- Created personal itineraries
- Processed reservation on Opera Property Management System
- Created group booking proposal
- Escorted site inspection for Travel Agents
- Managed room inventory on PMS Opera, Synxis system, and room allotment of travel agents, OTA to attain maximum occupancy
- Conducted Sales and Marketing reports
- Trained and managed staff for daily tasks
Education
Bachelor of Arts - English For Tourism And Trade
Saigon University
Ho Chi Minh City, Vietnam08-2016
Skills
TECHNICAL SKILLS:
Opera PMS - 4 years
Opera Cloud, Alice application - 1 year
Hotel Management Solution (HMS)
OpenTable application
Microsoft Office: Word, Excel, Outlook, Power Point - 6 years
SOFT SKILLS:
Problem Solving: successfully follow up with guest to significantly change from recovery opportunities to great stay for guests Was mentioned by Guests on TripAdvisor and Revinate scores
Leadership and Teamwork: worked successfully in multicultural teams
COMMUNICATION SKILLS:
Excellent in oval and written English (TOEFL ibt 81/120) - 10 years
Proficient in Mandarin Chinese - 3 years
Timeline
Food and Beverage Trainee
Sand Valley Golf Resort
04.2025 - Current
Duty Manager
Wyndham Garden Grandworld Phu Quoc
06.2024 - 03.2025
Reservation Supervisor
Zannier Hotels Bai San Ho
12.2023 - 05.2024
Front Desk Supervisor
Montage Healdsburg Resort
12.2021 - 12.2022
Guest Relation Supervisor
Dalat Edensee Lake Resort
02.2020 - 04.2021
Reservation Supervisor
Amanoi Resort
07.2016 - 10.2019
Bachelor of Arts - English For Tourism And Trade
Saigon University