Phuong Dinh
Ringwood,Victoria
Summary
I am honest and outgoing from Vietnam. I want to use my customer service skills and my experience to serve in busy beverage establishment.
Overview
7
7
years of professional experience
Work History
Landmark Investments Holdings Australia
Assistant And Promoter
Suite 2 level 8, 16 St Kilda Rd, Melbourne, VIC
02.2019 - Current
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Thai Ute Restaurant
Store Manager
CBD, Victoria
06.2017 - 02.2020
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
New York Deli Coffee Shop
Cashier And Customer Service
160 King st, VIC
10.2016 - 12.2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
The Leadership Workshop
CQUniversity
120 Spencer st, Victoria
04.2017 - 11.2018
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Banker
Chase Bank
Education
Bachelor of Business - Marketing
Kent Institute
350 Queen Street12.2019
Skills
- Marketing and advertising
- Food preparation and safety
- Performance improvement
- Recipes and menu planning
- Conflict resolution techniques
Timeline
Landmark Investments Holdings Australia
Assistant And Promoter
02.2019 - Current
Thai Ute Restaurant
Store Manager
06.2017 - 02.2020
The Leadership Workshop
CQUniversity
04.2017 - 11.2018
New York Deli Coffee Shop
Cashier And Customer Service
10.2016 - 12.2018
Banker
Chase Bank
Bachelor of Business - Marketing
Kent Institute