Phuong Dinh

• Direct Patient Care & Assessment: Provided comprehensive hands-on clinical care for cardiac and step-down surgical patients, performing focused head-to-toe assessments, vital signs, telemetry lead placement, and mobility assistance.
• Cardiac & Telemetry Monitoring: Continuously monitored and evaluated continuous EKG tele rhythms, identifying baseline changes or lethal arrhythmias and immediately escalating findings to the primary RN.
• Emergency Readiness & Safety: Recognized subtle signs of clinical deterioration in high-acuity cardiac patients and initiated rapid response/emergency interventions under supervision.
• Supported patients in daily living tasks such as bathing, feeding, and mobility assistance.
• Facilitated patient education on medications, procedures, and discharge instructions, promoting understanding and adherence to care plans.
• Sought feedback from nursing staff and integrated constructive criticism into practice, fostering continuous improvement and professional development.

• Trained 10+ new crew members on station procedures and company standards, resulting in improved service accuracy and consistency.
• Ensured food quality and preparation aligned with McDonald's standards for taste, temperature, and presentation, maintaining customer satisfaction.
• Demonstrated order accuracy practices to support fast, consistent customer service.

• Assisted over 50 customers daily with their inquiries and organized inventory by restocking shelves and maintaining accurate stock records.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Provided prompt service to an average of 30+ customers per shift, handling Uber orders and pick-up orders.
• Ensured adherence to dietary restrictions for over 20 guests by confirming individual needs and coordinating with kitchen staff.
• Distributed tips among a 6-person staff at the end of each shift, fostering teamwork and ensuring fair compensation for all team members.
• Delivered attentive table service, took accurate orders, and coordinated timing between kitchen and dining room
• Anticipated guest needs, provided menu guidance, and supported positive dining experiences

• Certified Nursing Assistant - completed 80 hours of class time and 40 hours of clinical time at Timber Springs Transitional Care.
• GPA: 4.0

• Senior Preceptorship: Neonatal Intensive Care Unit (NICU) – St. Luke's Meridian Medical Center (120 Hours)
  Performed specialized neonatal physical assessments, vital sign monitoring, and developmental care for micro-preemies and high-acuity newborns.
  Assisted preceptor with central line maintenance, enteral/gavage tube feedings, phototherapy management, and neonatal glucose monitoring.
  Collaborated with multidisciplinary NICU teams during clinical rounds and observed advanced respiratory management.
  Educated and supported parents in family-centered developmental care, kangaroo care, and infant safety protocols.
• Clinical Rotations (177 Hours): Completed rotations at St. Luke's Boise, Saint Alphonsus Regional Medical Center, Cottonwood Creek Behavioral Hospital, and Aspen Transitional Rehab.

GPA: 4.0