Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic

Phuong Hoang

Rosemead

Summary

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.

Overview

14
14
years of professional experience

Work History

Claims Adjuster

Progressive Insurance
08.2022 - Current
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.

Secretary

Valley Elite Insurance
11.2021 - 07.2022
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.

Bank Teller

Chase Bank
08.2017 - 12.2020
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Removed mutilated currency from circulation.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.

Waitress

Dip's Grill
05.2011 - 07.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.

Education

GED -

Pasadena City College
06.2018

Skills

  • Research and Analytical Skills
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Appointment Coordination
  • Multitasking and Time Management
  • Document and File Management
  • Database and Client Management Systems
  • Active listening
  • Highly motivated
  • Claims investigation
  • Caseload management

Accomplishments

    Part of the RIT Engagement Team

    -Coordinated with a group of colleagues to put together activities for meetings.

Languages

Vietnamese
Native or Bilingual

Additional Information

Hanh Vo - (408) 646-1242

David Qouch - (626) 807-9946

Ivy Diep - (626) 831- 2861

Timeline

Claims Adjuster

Progressive Insurance
08.2022 - Current

Secretary

Valley Elite Insurance
11.2021 - 07.2022

Bank Teller

Chase Bank
08.2017 - 12.2020

Waitress

Dip's Grill
05.2011 - 07.2017

GED -

Pasadena City College

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Phuong Hoang