Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Phuong Ko

Burlingame,CA

Summary

Resourceful Specialist known for high productivity and efficient task completion. Skilled in customer service, time management, and product recogmendations. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Specialist

Apple
Burlingame, CA
08.2021 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Analyzed customer needs and recommended appropriate products or services.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.

Lead In Store Experience

Apple
Burlingame, CA
08.2022 - 01.2023
  • Efficiently managing tasks and resources to enure timely completion of projects and responsibilities
  • Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
  • Address the operational needs of the store, including but not limited to opening/closing procedures, cash management, overrides, up keeping visual standards, urgent maintenance issues.
  • Be a role model and mentor for others in service knowledge.
  • Be efficient at documenting necessary details and operation challenges of the store.
  • Strong written and verbal communication abilities.

Cashwrap Coordinator

Sephora
San Mateo, CA
09.2018 - 08.2021
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Provided guidance to junior staff on store policies and procedures.
  • Communicated regularly with team members regarding any changes or updates related to store policies or procedures.
  • Conducted weekly inventory count of all supplies in the checkout area.
  • Maintained a clean and organized workspace at all times.
  • Prepared reports summarizing daily sales activities for management review.
  • Provided customer service, handling inquiries and resolving issues related to transactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Education

High School Diploma -

Mills High School
Millbrae, CA
05-2020

Skills

Hospitality

  • Customer Relations
  • Active Listening and Communication
  • Empathy and understanding
  • Building rapport
  • Patience

Data Entry

  • Documentation management
  • Logistics Coordination
  • Issue Research
  • Maintain high accuracy attention to details
  • Data-driven decision-making

Management and Leadership

  • Problems analyst and solver
  • Strategic Planning
  • Team Leadership
  • Business Planning
  • Strong leadership skills

Accomplishments

  • I was offered to join the leadership team to give a fresh perspective on the store operations and to further expands my understanding to the business operations.

Timeline

Lead In Store Experience

Apple
08.2022 - 01.2023

Specialist

Apple
08.2021 - Current

Cashwrap Coordinator

Sephora
09.2018 - 08.2021

High School Diploma -

Mills High School

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Phuong Ko