Summary
Overview
Work History
Education
Skills
Certification
Organizations
Projects
Timeline
Generic

Phuong Le

Retail Management
Metairie,LA

Summary

Management professional with proven experience on running million dollar revenue stores. Hiring, training, promoting, and continued support of partners to help them excel in the business. Consistent application of training from corporate to help keep standards, cleanliness, and sales high. Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Highly skilled transformational supervisor with 25 years of experience supervising, scheduling, developing, and directing employees. Resourceful specialist knowledgeable in production of coffee beverages and coaching partners. Track record of boosting efficiency, speed of service, and order accuracy. Focused on monitoring safety in busy and potentially hazardous environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept individual with more than 25 years working as Manager for $1.2 million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful 16-year career in retail sector. Dynamic successful applying problem solving and leadership in busy business environment. Customer-focused professional with successful 16-year career in retail sector. Dynamic successful applying problem solving and leadership in busy business environment. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented business leader with more than 25 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

25
25
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Shift Manager/Assistant Manager/Store Manager

Starbucks Coffee Company
Metairie, LA
10.2007 - Current
  • Renew partner's passion and motivated partners to raise Ecosure score from 60 to 93 pct which is metric of cleanliness and standard that Starbucks hold
  • Trained assistant managers in Houston market to be ready for their own store
  • Eighty five percent are ready within 4-6 months
  • Set Pars and train partners on how to organize backroom and freezers to order according to business
  • This keeps on hand inventory more manageable and reduce waste
  • Coached partners to excel in customer engagement and be able to retain customers
  • As Store Manager while District Manager was on vacation was given opportunity to run district when on vacation.
  • Run weekly numbers, watch labor and waste, run metrics such as speed of service and customer score, and connect with managers to provide support when needed.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Kept employees operating productively and working on task to meet business and customer needs
  • Trained and mentored new employees to maximize team performance
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Excelled in every store position and regularly backed up front-line staff
  • Tracked receipts, employee hours, and inventory movements
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping
  • Led improvement initiatives to advance operational efficiencies and increase revenue
  • Created and implemented strategies for improving operational efficiency and accuracy
  • Supervised ongoing daily production phases
  • Built relationships with customers and managed accounts to drive revenue and profit
  • Increased customer satisfaction and grew business by maintaining close relationships with customers
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
  • Cultivated professional working relationships with peers and supervisors
  • Managed staff hiring, training and supervision
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials

Purchasing Coordinator

Adam's Mark Hotels
Houston, TX
06.1999 - 09.2002

Education

Bachelor of Arts - Liberal Studies

Arizona State University
Tempe
08.2017 - 12.2019

Skills

Time Management

Certification

Certificate Name

Organizations

Organization Name

Projects

Project Name

Timeline

Bachelor of Arts - Liberal Studies

Arizona State University
08.2017 - 12.2019

Shift Manager/Assistant Manager/Store Manager

Starbucks Coffee Company
10.2007 - Current

Purchasing Coordinator

Adam's Mark Hotels
06.1999 - 09.2002
Phuong LeRetail Management