Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phuong Le

Omaha,NE

Summary

Friendly and professional customer service specialist with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who built a new customer retention program that increased customer loyalty

Overview

12
12
years of professional experience

Work History

Freelance Artist

  • Managing self employment tasks
  • Creative ability on any canvas
  • Helping clients effectively portray a vision suited to their taste

Barista

Hardy Coffee Company
07.2021 - Current
  • Provides highest level of customer service at every shift
  • High attention to detail as a result of great interpersonal skills

Trust and Safety Associate

Accenture Flex
05.2023 - 08.2025

Detected and analyzed fraud trends to identify new scams and patterns. Staying on top of new fraud trends. Working as a team to ensure the best experience

Nail Technician

Blondo Nails
11.2018 - 03.2020
  • Built a clientele consisting of 90% return rate
  • Dedicated to stay up to date with the latest trends
  • Organized individual to maximize productivity

Patient Attendant

Nebraska Medicine
03.2016 - 06.2018
  • Surveying a variety of patients to ensure their safety
  • Provided companionship to said patients
  • Monitored and tracked patient activity for healthcare staff

Cashier

Hyvee
06.2013 - 08.2015
  • Managing customer transactions on register
  • Resolve customer complaints
  • Implemented customer service strategies
  • Reviewing orders prior to pick up for the best accuracy and purchase

Education

High School - undefined

Central High School
Omaha, NE
01.2015

Skills

  • Microsoft Office
  • Adobe Creative
  • Fast learner
  • Team builder
  • Passionate
  • Strong communicator
  • Creative
  • Problem solver

Timeline

Trust and Safety Associate

Accenture Flex
05.2023 - 08.2025

Barista

Hardy Coffee Company
07.2021 - Current

Nail Technician

Blondo Nails
11.2018 - 03.2020

Patient Attendant

Nebraska Medicine
03.2016 - 06.2018

Cashier

Hyvee
06.2013 - 08.2015

Freelance Artist

High School - undefined

Central High School