JESSIE NGO
Canoga Park,CA
Summary
Detail-oriented Sales Operations Coordinator with more than 2 years of experience supporting sales teams and optimizing operational efficiency. Skilled in managing sales data, streamlining processes, and providing administrative support to drive revenue growth. Proficient in CRM tools, sales reporting, and process improvement, ensuring alignment between sales, marketing, and customer service teams.
Overview
7
7
years of professional experience
Work History
Sales Operation Coordinator
TEQlease Capital
07.2022 - 11.2024
- Kept detailed records of daily activities through online customer database.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Coordinated email marketing campaigns, segmenting lists and analyzing open/click rates to improve future campaigns.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Executed email marketing campaigns to nurture leads and convert prospects into customers.
Team Member
Cafe Rio Mexican Grill
09.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Research Assistant Intern
Anie Mayelian
08.2021 - 12.2021
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Handle data entry tasks with high levels of speed and accuracy.
- Provide assistance to others to complete tasks on time.
- Obtain and organized files and research papers to make important documents easier to find.
Waitress & Cashier
PHO 21
04.2018 - 10.2020
- Maintained accuracy while handling payments, giving change, and printing receipts to customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
MBA -
South University
Savannah, GA05-2024
Bachelor of Science - Management
California State University
05.2022
Associate of Science - Business Administration
Los Angeles Pierce College
2020
Skills
- Microsoft Office
- Bilingual
- Multitasking
- Time management
- Cash Handling
- Account management
- Customer Service Support
- Customer relationship management
- Social media expert
- E-mail and direct mail marketing campaigns
- Business Development
Languages
English
Vietnamese
Timeline
Sales Operation Coordinator
TEQlease Capital
07.2022 - 11.2024
Team Member
Cafe Rio Mexican Grill
09.2021 - 05.2022
Research Assistant Intern
Anie Mayelian
08.2021 - 12.2021
Waitress & Cashier
PHO 21
04.2018 - 10.2020
MBA -
South University
Bachelor of Science - Management
California State University
Associate of Science - Business Administration
Los Angeles Pierce College