Phuong Nguyen
San Jose,CA
Summary
Results-driven Business Administration graduate with a concentration in Management Information Systems, offering hands-on experience in e-commerce operations, sales forecasting, and customer account management. Skilled in leveraging Amazon Marketplace tools, CRM/ERP systems, and advanced Excel (Pivot Tables, VLOOKUP) to optimize order processing, inventory tracking, and promotional effectiveness. Proven ability to build strong customer relationships, collaborate across teams, and deliver data-driven strategies that drive revenue growth and customer satisfaction. Fluent in English and Vietnamese.
Overview
8
8
years of professional experience
Work History
Bookkeeper
Fancy Nails Corporation
Gilroy, CA
03.2019 - Current
- Process and manage daily orders, payroll, and financial transactions for more than 10 employees, ensuring accuracy and compliance.
- Conduct sales forecasting and revenue projections using SQL and Excel, providing insights for business growth.
- Collaborate with management on inventory planning and vendor coordination to ensure product availability and timely delivery.
- Generate weekly financial and operational reports, with actionable insights, to improve efficiency and cost management.
Supervisor
Pho Passion and Mintea Bar
San Jose, CA
01.2019 - 11.2022
- Oversaw daily operations, including order fulfillment, inventory management, and promotional activities, contributing to a 20% increase in profit flow.
- Managed customer accounts and loyalty programs, resolving inquiries, and improving satisfaction scores by 50%.
- Supervised and trained over 10 staff members to ensure consistent service quality and operational efficiency.
- Partnered with owners to execute sales campaigns and product launches that drove repeat business and expanded the customer base.
Amazon Grocery Shopper
Whole Food Market
Cupertino, California
01.2020 - 01.2021
- Utilized Amazon’s e-commerce systems to fulfill customer orders, manage inventory, and ensure on-time deliveries.
- Communicated with customers via Amazon messaging for order updates and inquiries, enhancing customer satisfaction and trust.
- Monitored performance metrics and feedback to improve service quality and fulfillment accuracy in a high-volume environment.
Accounting Tutor
Evergreen Valley College
San Jose, California
08.2017 - 12.2019
- Delivered personalized tutoring plans for over 50 students in accounting courses, achieving a 95% success rate.
- Applied business intelligence techniques to analyze student performance data and tailor instruction for improvement.
- Collaborated with faculty to integrate data visualization tools into learning, enhancing student engagement and results.
Education
Bachelor of Science - Business Administration And Management
San Jose State University
San Jose, CA05.2024
Associate of Science - Business Administration
Evergreen Valley College
San Jose, CA05.2020
Associate of Science - Accounting
Evergreen Valley College
San Jose, CA05.2019
Skills
- E-commerce Marketplace Operations (Amazon Marketplace, online stores)
- Sales Forecasting & Reporting (Excel: Pivot Tables, VLOOKUP, SQL queries)
- CRM & ERP Systems (customer account management, order tracking, data analysis)
- Order & Inventory Management (stock monitoring, fulfillment coordination, logistics support)
- Data-Driven Decision Making & Business Intelligence Tools
- Customer Relationship Management & Conflict Resolution
- Project Management & Cross-Functional Collaboration
- Bilingual: English and Vietnamese
Languages
English
Professional
Vietnamese
Professional
Timeline
Amazon Grocery Shopper
Whole Food Market
01.2020 - 01.2021
Bookkeeper
Fancy Nails Corporation
03.2019 - Current
Supervisor
Pho Passion and Mintea Bar
01.2019 - 11.2022
Accounting Tutor
Evergreen Valley College
08.2017 - 12.2019
Bachelor of Science - Business Administration And Management
San Jose State University
Associate of Science - Business Administration
Evergreen Valley College
Associate of Science - Accounting
Evergreen Valley College
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