Phuong Thach

Work History

Lead CMA

AHR

09.2018 - 08.2024

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Documented vital signs and health history for patients in clinic and hospital environments.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collected pertinent data and calculations to aid physician in interpreting results.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.
Followed appropriate procedures to minimize patient's exposure to radiation.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Taught patients about medications, procedures, and care plan instructions.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Implemented care and efficiency improvements to support and enhance office operations.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Managed senior-level personnel working in marketing and sales capacities.
Set aggressive targets for employees to drive company success and strengthen motivation.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Leveraged data and analytics to make informed decisions and drive business improvements.
Defined clear targets and objectives and communicated to other team members.
Established team priorities, maintained schedules and monitored performance.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Developed detailed plans based on broad guidance and direction.
Launched quality assurance practices for each phase of development
Delegated tasks and provided leadership for Number nurses and support personnel.
Recruited, trained, mentored and engaged highly successful operations leadership team.
Provided guidance and work leadership to less-experienced staff.
Translated leadership team's ideas into functional plans.
Set overall vision and provided team leadership.
Supervised and trained staff providing leadership and supportive working environment.
Drove daily production activities with effective communication and leadership.
Coordinated leadership and development opportunities for staff members.
Delivered administrative and professional leadership to information services staff.
Increased staff performance and engagement via motivational leadership.
Provided key leadership to project managers, directors, and other team members.
Organized and scheduled appointments for department and leadership.
Collaborated with leadership to assess and improve policies across board.
Notified proper authorities and leadership in emergency situations.
Delivered monthly reviews to finance leadership to explain performance.
Provided leadership and training to Number personnel.
Trained and developed Number associates into leadership positions.
Demonstrated strong leadership, communication skills and mature emotional intelligence.
Communicated issues and challenges to corporate leadership, providing possible solutions.
Provided superior customer service leadership by greeting and assisting customers.
Exercised direct leadership and supervision over assigned division managers.
Facilitated team productivity by providing strong leadership and surmounting challenges.
Managed team by providing leadership, direction and continued development opportunities.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Identified high-performing candidates for future leadership positions.
Recruited and hired key leadership positions to strengthen management team.
Assisted in running smooth, efficient meetings as part of leadership team.
Leveraged leadership to build and motivate strong Type team.
Provided leadership, guidance and support to staff members.
Gained strong leadership skills by managing projects from start to finish.
Supported staff with training, guidance and confident leadership.
Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
Paid close attention to operating procedures for adherence to established surgical techniques.
Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
Protected patients from infection by setting up and managing sterile operating fields.
Gowned and gloved staff to help team prepare for surgeries.
Monitored patient vital signs, reporting changes to surgeon for further investigation.
Assisted with transfer of patients from recovery room to operating room, providing care and support.
Verified identity of patient or operative site.
Provided preoperative and postoperative education to patients and families to manage recovery.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Exercised leadership capabilities by successfully motivating and inspiring others.

CMA /Surgical Technologist

Hair Transplant Seattle

05.2006 - 09.2017

Assist provider during procedures with donor strips
Harvest and transplant graft
Prep surgery with sterilized fields.

CMA /Surgical Technologist

Medical Hair Restoration

01.2002 - 05.2006

Administer local anesthetics
Prep clinic for surgery
Travel surgical tech to other locations such as San Francisco and Colorado.

Lead Purchase

Sur La Table

06.1998 - 05.2003

Oversee purchasing products
Communicating efficiently with staff
Provides in the moment coaching and performance feedback.

Summary

Overview

Work History

Lead CMA

CMA /Surgical Technologist

CMA /Surgical Technologist

Lead Purchase

Education

Bs Dental Hygienist - Dental Hygiene

CMA - CMA

Surgical Technologist -

Skills

Awards

Certification

Languages

Timeline

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