Phuong Tran

• Answered incoming phone calls and scheduled appointments efficiently.
• Greeted guests upon arrival and provided exceptional customer service to meet their needs.
• Offered complimentary beverages to enhance guest experience.
• Maintained a clean and organized environment by performing tidying and sanitation duties.
• Monitored inventory levels and restocked supplies as needed.

• Cleaned counters, machines, utensils, and seating areas daily.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Controlled line and crowd with quick, efficient service.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

My position as Barista and Cashier is a dynamic, customer focused role responsible for creating a memorable guest experience. My position involves preparing quality beverages, handling transactions efficiently, and ensuring that our pastries and baked items are beautifully garnished and presented.

As a server and cashier, I provided excellent customer service by greeting guests, taking orders accurately, and ensuring a positive dining experience. I handled cash and card transactions, managed the register, and maintained cleanliness in the dining area. I stayed organized during busy shifts, communicated effectively with kitchen staff, and resolved customer concerns promptly to ensure satisfaction.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

As an Admissions Representative at Hurricane Harbor, I serve as the first point of contact for guests entering the park. I greet every guest with a warm and friendly attitude, helping to set the tone for a fun and welcoming experience. My responsibilities include selling and scanning tickets, assisting with season passes, and answering any questions guests may have about the park or special events.

• Greet clients warmly upon arrival and assist them in selecting the services they desire.
• Seat clients according to appointment schedule and technicians availability.
• Present the service menu and offer complimentary snacks and beverages.
• Maintain friendly, professional communication to ensure a positive client experience.
• Perform light cleaning duties such as sweeping hair, wiping surfaces, and keeping the salon tidy.
• Check out clients efficiently, processing payments based on the services received.

• Greet clients warmly upon arrival and assist them in selecting the services they desire.
• Seat clients according to appointment schedule and technicians availability.
• Present the service menu and offer complimentary snacks and beverages.
• Maintain friendly, professional communication to ensure a positive client experience.
• Perform light cleaning duties such as sweeping hair, wiping surfaces, and keeping the salon tidy.
• Check out clients efficiently, processing payments based on the services received.