Phuong Daphne Tham

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Finalized sales and collected necessary deposits.
• Calculated premiums and established payment methods for sales.
• Conducted annual reviews of existing policies to update information.

• Actively participated in ongoing customer service programs.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Correctly calculated inventory and ordered appropriate supplies.

• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Evaluated suppliers to maintain cost controls and improve operations.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and motivated employees to perform daily business functions.

I was unable to graduate due to the pass of my father. He was the only financial provider for my family.

• Member of Secretary of Asian Student Club
• High School Orchestra
• Awarded Golden Empire Music Award