Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Phurba Dolma Sherpa

Middle Village,NY

Summary

Dynamic and self-motivated professional with extensive experience in customer service at Karma Nepal Crafts. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in transaction handling and team leadership, consistently recognized for exceeding expectations and fostering a collaborative work environment.

Overview

9
9
years of professional experience

Work History

Cashier/Customer Service Cashier

Karma Nepal Crafts
Manhattan, NY
03.2024 - 04.2025
  • Handle and process sales transactions in the cash register.
  • Interact with customers, and assist them in purchasing and explaining the product.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.

Site Supervisor

NRG Venue Services Pty Ltd.
Sydney, Australia
11.2019 - 02.2023
  • Hire and train cleaning staffs for the venue.
  • Make roster and allocate cleaning duties to the staff.
  • Check and approve the timesheets of staff every week and send it to the payroll department.
  • Liase between the facility/venue head and the company.
  • Report to the area manager any issues during the work operation and initiate in solving the issue.
  • Order the equipment and supplies required for the operation.

Room Attendant

Meriton Suites
Sydney, Australia
07.2018 - 08.2019
  • Company Overview: Meriton Suites, NSW
  • Ensure high quality cleaning service of hotel rooms as per the cleaning standard.
  • Service guest bedrooms by order of floor/section to the required standard.
  • Restock/replace items in rooms and bathrooms for guest use.
  • Make bed professionally following standard procedure.
  • Report any maintenance issues to the supervisor or department head.
  • Report any suspicious activities around the assigned floor if any for in-house security.

Wait Staff

Thistle Hotel
Johor Bahru, Malaysia
11.2015 - 06.2017
  • Company Overview: Thistle Hotel, Johor Bahru, Malaysia.
  • Addressed diner complaints with the kitchen staff, and served replacement menu items promptly.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained a clean dining room, lobby, and service areas at all times.
  • Relayed orders to the bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.

Education

Diploma of community Service -

Stott's College
Australia
03-2023

Master of Business Administration -

Kaplan Business School
Australia
01.2020

Bachelor Of Hospitality - Hospitality

Golden Gate Int'l College
Kathmandu, Nepal
01.2017

Skills

  • Good communication and writing skills
  • Customer interaction
  • Team leadership skills
  • Self-motivated
  • Conflict resolution
  • Team collaboration
  • Transaction handling

References

  • Miki Karmarcharya, Housekeeping Manager, Holiday Inn, 0402647977
  • Edward, Area Manager, NRG Property Care Pty. Ltd., 0435772052

Languages

English
Professional
Hindi
Professional
Nepali
Professional

Timeline

Cashier/Customer Service Cashier

Karma Nepal Crafts
03.2024 - 04.2025

Site Supervisor

NRG Venue Services Pty Ltd.
11.2019 - 02.2023

Room Attendant

Meriton Suites
07.2018 - 08.2019

Wait Staff

Thistle Hotel
11.2015 - 06.2017

Diploma of community Service -

Stott's College

Master of Business Administration -

Kaplan Business School

Bachelor Of Hospitality - Hospitality

Golden Gate Int'l College

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