Phurba Sherpa
Queens,NY
Summary
Results-driven IT professional with hands-on experience in Cloud Computing, DevOps, IT Project Management, and Software Development. Proven track record in designing, implementing, and managing robust IT solutions, optimizing operations, and aligning with organizational goals. Specialized proficiency in AWS, Terraform, Python, scripting, security, and networking. Adept at translating dynamic business needs into effective, scalable solutions. Recognized for collaborative teamwork, strategic problem-solving, and consistently delivering projects on time. Eager to leverage my diverse skill set and passion for technology to contribute to the IT Emerging Talent Rotational (ETR) Program, where I can explore various roles across software development, enterprise architecture, and cybersecurity. With a strong commitment to continuous learning and innovation, I am prepared to adapt quickly to new challenges and collaborate effectively with multidisciplinary teams.
Overview
7
7
years of professional experience
Work History
Supply Specialist
United States Army
06.2023 - Current
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Supervised reception, storage and shipping of fuel.
- Organized supply routes and schedules to boost fuel shipping efficiency.
- Handled and transported fuel to vehicles and aircraft.
- Oversee receipt, storage, and distribution of bulk petroleum products in compliance with safety regulations.
- Maintained over 2.3 million dollars in equipment with no loss by using specific training knowledge and leadership and accounting.
- Interpreted and analyzed specifications, schedules, logs, test results, and laboratory recommendations to determine how to set equipment controls to produce required qualities and quantities of products of 25,000 gallons of petroleum per day.
- Conduct routine inspections and maintenance of petroleum storage and distribution equipment.
- Coordinate and execute fueling operations, ensuring accurate documentation and quality control.
- Train and mentor team members on proper fuel handling procedures and safety protocols.
- Manage inventory levels and collaborate with logistics teams to optimize supply chain efficiency.
- Maintain operational readiness during field exercises and deployments.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
DevOps Engineer
Konica Minolta Business Solutions US
09.2021 - 11.2022
- Worked in small development team to complete assigned tasks by specified deadline while adhering to modern best practices for infrastructure design, resulting in 25% increase in system uptime and improved overall system performance.
- Installed, deployed and managed Linux RedHat Enterprise, CentOS, Ubuntu servers and installed patches, packages for Red Hat Linux Servers.
- Deployed application which is containerized using Docker onto Kubernetes cluster which is managed by Amazon Elastic Container Service for Kubernetes (EKS).
- Wrote Modules in Terraform to trigger highly available EC2 Instances on AWS Cloud Platform.
- Migrated few Cloud formation templates to Terraform by using various AWS modules and Secured Terraform state file in S3 buckets.
- Worked on build on deployment of Java application on to different environments such as QA, UAT and Production.
- Assisted in version control using Git and participated in code reviews to ensure code quality.
- Managed AWS infrastructure and configuration, including integration with GitLab CI/CD pipelines and Docker, reducing deployment time by 30% and ensuring smooth and efficient system upgrades.
- Installed and upgraded RPM and Yum packages, patching and managing servers, minimizing system downtime, and improving overall system security.
- Performed daily backups, audit collection, and push new changes out to manage and maintain consistency across Red hat Enterprise Linux servers using bash scripts.
- Monitored Linux server for CPU Utilization, Memory Utilization, and Disk Utilization for performance monitoring.
- Assisted in design, development, and deployment of new Lambda functions written in Node.js using Serverless framework, improving overall system scalability and reducing infrastructure costs by 20%.
- Analyzed, diagnosed, and implemented fixes for reported infrastructure issues, reducing system bottlenecks and improving overall system performance by 35%.
- Monitored and evaluated system performance, identified and addressed potential bottlenecks, and implemented solutions to ensure optimal system performance and availability.
- Worked on design and deployment of multiple applications utilizing various AWS services like EC2, Route53, S3, RDS,DynamoDB, SQS, SNS, and IAM, focusing on high-availability, fault tolerance, and auto-scaling in AWS CloudFormation, resulting in 30% improvement in system scalability and reducing infrastructure costs by 20%.
- Use tools like Puppet, Chef, or Ansible for configuration management to maintain consistency across environments.
Information Technology Consultant
Centaurus Technology Partners
08.2020 - 10.2021
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS).
- Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
- Demonstrated scripting expertise by developing Shell Scripts and employing CRON jobs to automate critical processes. This included daily checks of disk usage and systematic cleanup tasks within Linux environment, enhancing system reliability and performance.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Oversee relationships with technology vendors, negotiating contracts and ensuring service level agreements are met.
- Lead efforts to enhance cybersecurity measures and ensure compliance with security standards.
Solutions Specialist
Cricket Wireless
09.2017 - 03.2018
- Installed, maintained, and troubleshooted network equipment, including servers, routers, and firewalls, for leading wireless carrier, reducing system downtime by 25% and ensuring optimal network
performance. - Established and maintained strong relationships with clients, using active listening skills and industry knowledge to recommend software and products that met their specific needs, resulting in 20% increase in sales revenue.
- Proactively collaborated with sales team to develop goals and strategies for acquiring new customers and upselling existing ones, resulting in 5% increase in customer acquisition and retention.
- Identified, tested, and fixed bugs found in customers' apps and devices, reducing customer complaints by 40% and improving overall user experience.
- Performed day-to-day administration tasks, including user management, space monitoring, performance monitoring, alert log monitoring, and backup monitoring, ensuring maximum system uptime and performance.
- Offered exceptional customer service skills, ensuring customer satisfaction and increasing sales revenue to surpass monthly targets by 20%.
- Installed new software releases and system upgrades, resolving network-related problems promptly, and ensuring smooth transition for clients.
- Built and fostered long-term relationships with clients, providing superior service and proactively contacting them to ensure they were getting most out of company's products and services,
resulting in 90% customer retention rate.
Education
Bachelor of Science - Management Information Systems
East Central University
Ada, OK05.2020
Associate of Science - Management Information Systems
Oklahoma City Community College
Oklahoma City, OK06.2018
Skills
- Operating System: Red Hat, Ubuntu, Linux & Windows, CentOS
- CI Tool & Monitoring: Jenkins, CloudWatch, Nagios
- Containerization Tools: Docker, Docker swarm, Kubernetes
- Bug Tracking Tools: JIRA
- Configuration Management Tools: Chef, Puppet, Ansible
- Databases: Oracle, MySQL, MongoDB, SQL Server, MS SQL, NoSQL
- Build Tools: ANT, MAVEN, Jenkins
- Version Control Tools: GIT, GIT Hub, Gitlab
- Web Servers: Apache, Tomcat, WebLogic, Nginx
- Languages/Scripts: HTML, Shell, Bash, Python
- SDLC: Agile, Scrum, Waterfall
Timeline
Supply Specialist
United States Army
06.2023 - Current
DevOps Engineer
Konica Minolta Business Solutions US
09.2021 - 11.2022
Information Technology Consultant
Centaurus Technology Partners
08.2020 - 10.2021
Solutions Specialist
Cricket Wireless
09.2017 - 03.2018
Bachelor of Science - Management Information Systems
East Central University
Associate of Science - Management Information Systems
Oklahoma City Community College
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