Phyla Alderette
Covington,Kentucky
Summary
Proven track record in enhancing pet well-being and customer satisfaction with Neighbors & Associates, leveraging strong communication skills and reliability. Demonstrated ability to handle high-stress situations with professionalism, significantly improving client loyalty. Expert in pet care and customer service, ensuring optimal health and safety for pets and peace of mind for owners.
Overview
5
5
years of professional experience
Work History
Dog Walker
Neighbors & Associates
01.2024 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
Dog Watcher
Neighbors & Associates
01.2020 - Current
- Collaborated with fellow dog watchers to share best practices, resulting in improved quality of care for all clients.
- Educated pet owners about proper grooming techniques, dietary guidelines, and exercise routines tailored specifically to their dog''s breed and lifestyle requirements.
- Increased customer loyalty through effective communication and timely updates on their pets'' wellbeing.
- Ensured optimal health of each dog with regular exercise, playtime, and proper nutrition.
- Expanded service offerings to include overnight stays, ensuring comprehensive care for clients'' pets when they were away from home.
- Strengthened relationships with clients by addressing concerns promptly and professionally.
- Handled emergencies effectively by implementing action plans according to established protocols and contacting appropriate parties as needed.
- Conducted thorough assessments of new dogs before accepting them into my care program, identifying any potential risks or challenges ahead of time.
- Maintained detailed records of each dog''s activities, feeding schedules, and any special requirements or requests from owners.
- Safeguarded client privacy by maintaining strict confidentiality regarding personal information and pet care details.
- Provided a nurturing environment for dogs experiencing separation anxiety or other behavioral issues during their stay.
Customer Service Representative
Walgreens
03.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - New Media Art
Northern Kentucky University
Newport, KY06.2020
Skills
- Honest and Trustworthy
- Reliability and punctuality
- Punctual and Reliable
- Excellent Communication
Timeline
Dog Walker
Neighbors & Associates
01.2024 - Current
Customer Service Representative
Walgreens
03.2021 - 11.2021
Dog Watcher
Neighbors & Associates
01.2020 - Current
Bachelor of Arts - New Media Art
Northern Kentucky University
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