PHYLECIA WILSON
Marlton,NJ
Summary
Dynamic professional with extensive experience in team leadership, strategic planning, and operational management. Proven ability to leverage exceptional communication and organizational skills to drive project success and enhance team performance. Strong track record of cultivating productive work environments that inspire collaboration and consistently achieve organizational goals. Committed to delivering results through innovative problem-solving and a focus on continuous improvement.
Overview
8
8
years of professional experience
Work History
Manager
Jefferson Hospital and University
04.2023 - Current
- Oversaw daily operations to ensure high-quality patient care and efficient service delivery.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Analyzed departmental metrics to identify areas for enhancement and drive data-informed decision-making.
- Coordinated staff training programs to elevate service standards and compliance with healthcare regulations.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Coordinator
COMPLETE CARE
05.2022 - 10.2023
- Coordinated cross-departmental projects to enhance communication and collaboration.
- Developed and implemented process improvements to streamline operational workflows.
- Managed schedules and logistics for meetings, ensuring efficient use of resources.
- Analyzed project outcomes to identify areas for further enhancement and reporting.
- Trained new staff on procedures and best practices to foster a productive environment.
- Entered data, generated reports, and produced tracking documents.
- Oversaw documentation processes, ensuring accuracy and compliance with standards.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Medical Assistant
COOPER HOSPITAL
01.2021 - 11.2022
- Assisted healthcare providers with patient examinations and procedures to ensure quality care.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Coordinated patient appointments and follow-up visits to optimize clinic efficiency.
- Educated patients on treatment plans, medications, and preventive care measures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Talent Acquisition Specialist
TD Bank Call Center
06.2017 - 09.2020
- Developed and implemented talent acquisition strategies aligned with organizational goals.
- Led full-cycle recruitment processes, enhancing candidate experience and satisfaction.
- Collaborated with hiring managers to identify staffing needs and create effective job descriptions.
- Conducted in-depth candidate interviews, assessing skills and cultural fit for various roles.
- Analyzed recruitment metrics to drive data-informed decisions and optimize hiring strategies.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Education
MEDICAL ASSISTANT CERTFICATION -
LINCOLN TECHNICAL INSTITUTE
01.2011
HS DIPLOMA -
CHEROKEE HIGH SCHOOL
01.2010
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
- Healthcare regulations compliance
- Patient care coordination
- Operations management
- Quality improvement
Clinical Office Skills
- Microsoft Office, Excel, Word.
- Filing, Copying, Scanning/Faxing.
- Professional Vital signs, Insurance verification, collecting co-pays.
- EPIC, NAVINET, NJMMIS, SAMS, PEAR, OMNIA trained.
- Medical Billing/Coding, Phlebotomy injections, vitals, EKGs', First Aid.
- Being able to adapt to any changes made and most importantly being a team player.
- Positive attitude and exceptional learner.
- General laboratory techniques, sterilization procedures.
- General knowledge of HIPAA, OSHA & CLIA regulations.
Languages
English
Full Professional
Timeline
Manager
Jefferson Hospital and University
04.2023 - Current
Coordinator
COMPLETE CARE
05.2022 - 10.2023
Medical Assistant
COOPER HOSPITAL
01.2021 - 11.2022
Talent Acquisition Specialist
TD Bank Call Center
06.2017 - 09.2020
HS DIPLOMA -
CHEROKEE HIGH SCHOOL
MEDICAL ASSISTANT CERTFICATION -
LINCOLN TECHNICAL INSTITUTE