Phyliber Clarkson
Transit Operator
San Francisco,CA
Summary
Compassionate and analytical professional with a multidisciplinary background in Arts and Humanities, Social Behavioral Science, Psychology, Liberal Studies, and Criminal Justice. Proven experience in public transportation and military service, with expertise in leadership, conflict resolution, and effective communication. Skilled in: - Understanding human behavior and social dynamics - Analyzing complex situations and developing strategic solutions - Building strong relationships through empathy and active listening - Navigating diverse environments and resolving conflicts - Applying critical thinking and problem-solving skills With a strong foundation in social sciences and humanities, I bring a unique perspective to [industry/field]. I'm passionate about applying my skills and knowledge to drive positive change and make meaningful contributions to society. This summary highlights your: - Multidisciplinary education - Relevant skills and knowledge - Transferable experience from public transportation and military service - Ability to analyze complex situations and develop strategic solutions - Strong interpersonal and communication skills
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Loop Transportation
12.2015 - 03.2016
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Class B Commercial Driver
Corinthians Transportation
01.2014 - 12.2014
- Managed multiple priorities simultaneously without compromising quality or safety standards.
- Assisted in warehouse duties such as inventory management, order picking, packing, loading trucks when not driving deliveries.
- Minimized product damage by carefully loading and unloading freight using proper equipment and techniques.
- Ensured vehicle safety with regular inspections, identifying potential issues and arranging necessary repairs.
- Completed thorough pre-trip vehicle inspections as required per Department of Transportation guidelines.
- Enhanced customer satisfaction by consistently providing friendly, professional service during pick-ups and dropoffs.
- Demonstrated adaptability by learning new technologies/software utilized within the transportation industry.
- Contributed to a positive team environment by assisting fellow drivers with route coverage and load sharing when needed.
Transit Operator
Mv Transporation
03.2013 - 08.2014
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Maintained accurate records of fares collected, mileage, and incidents for proper reporting.
Delivery Driver
Papa Johns
11.2012 - 06.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Security Officer
Code 3 Security
04.2012 - 01.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Campus Security Officer
San Francisco Unified School District
01.2012 - 11.2012
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Notified police, fire department and emergency services of on-campus incidents.
Security Patrol Officer
Mc Coys Patrol Services
01.2011 - 06.2012
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
- Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
- Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
- Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
- Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
- Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
- Performed access control duties at gated communities or restricted areas, verifying credentials and maintaining an orderly flow of traffic.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
Stand-Up Forklift Operator
Kmart Distribution Center
01.2009 - 09.2010
- Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Performed daily maintenance tasks on stand-up forklifts to ensure optimal functionality, prolonging equipment lifespan.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
- Expedited shipment preparation process by skillfully stacking pallets in an organized manner, ensuring stability during transit.
- Minimized product damage by carefully handling items during transportation within the warehouse facility.
- Contributed to timely order fulfillment through efficient organization and staging of products, ready for shipping.
- Supported warehouse team members in completing tasks outside of forklift operations, as needed, to maintain overall workflow.
Packager Handler
UPS Hub
01.2008 - 04.2008
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
Customer Service Representative
InfoNXX
02.2004 - 03.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Temp Worker
Manpower Temp Agency
02.2004 - 02.2008
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Prepared boxes for shipments based on standard sizes.
- Balanced boxes on pallets to prevent shifting and damage.
- Checked raw materials and completed work for defects affecting product quality.
Batch Mixer
Ecolab Kay Chemical Co
01.2003 - 04.2004
- Optimized inventory management by accurately tracking raw materials usage and reporting discrepancies in a timely manner.
- Maximized resource utilization by effectively managing multiple simultaneous batches without sacrificing quality or consistency.
- Reduced waste by implementing accurate measurement techniques during ingredient preparation.
- Assisted in the selection of appropriate mixing equipment, considering factors such as production volume, ingredient compatibility, and costeffectiveness.
- Utilized various tools and machinery for efficient mixing processes, maintaining proper operation through routine maintenance tasks.
- Improved product quality with consistent adherence to recipe specifications and guidelines.
Signal Support System Specialist (31UP)
United States Army
03.2000 - 08.2002
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Installed new wiring and networking hardware in existing facilities and within new construction.
- Provided technical assistance to users of IBM computer systems and Secured Starlink networks.
- Ensured accuracy of information flow within the chain of command with proper message drafting techniques and procedures.
- Improved system performance by performing unit level maintenance on authorized signal devices.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Utilized technical equipment to monitor network status in operational environments.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
Education
Associate of Arts - Liberal Studies
Solano Community College
Fairfield, CA08-2024
Associate of Arts - Social And Behavorial Sciences
Cerro Coso Community College
Ridgecrest, CA08-2024
Associate of Arts - Arts And Humanities
Cerro Coso Community College
Ridgecrest, CA08-2024
Associate of Arts - Psychology
Solano Community College
Fairfield, CA05-2024
Associate of Science - Criminal Justice
Solano Community College
Fairfield, CA05-2024
Skills
- Defensive driving
- Accident reporting
- Vehicle inspection
- Inclement weather driving
- Route planning
- Route navigation
- Passenger transportation
- Adaptive decision making
- Behavior management
Affiliations
- United States Army Veteran
Certification
- Licensed CDL Class B -( 2013-2019) Need to re-take driving test / complete physical
Languages
English
Professional Working
ASL
Elementary
Interests
Adventure-seeker with a passion for exploring America's national parks and scenic landscapes via travel trailer Enjoys immersing in nature, rich history, and diverse cultures In downtime, relax with music, strategic games like chess, and staying updated on innovative tech trends Also enjoys the thrill of casino gaming and discovering new experiences With a keen interest in social justice, I'm driven to understand the social construction of our society and its impact on daily life, for the purpose of fostering empathy and awareness for a more inclusive and equitable world
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transit Bus Operator
Loop Transportation
12.2015 - 03.2016
Class B Commercial Driver
Corinthians Transportation
01.2014 - 12.2014
Transit Operator
Mv Transporation
03.2013 - 08.2014
Delivery Driver
Papa Johns
11.2012 - 06.2013
Security Officer
Code 3 Security
04.2012 - 01.2013
Campus Security Officer
San Francisco Unified School District
01.2012 - 11.2012
Security Patrol Officer
Mc Coys Patrol Services
01.2011 - 06.2012
Stand-Up Forklift Operator
Kmart Distribution Center
01.2009 - 09.2010
Packager Handler
UPS Hub
01.2008 - 04.2008
Customer Service Representative
InfoNXX
02.2004 - 03.2008
Temp Worker
Manpower Temp Agency
02.2004 - 02.2008
Batch Mixer
Ecolab Kay Chemical Co
01.2003 - 04.2004
Signal Support System Specialist (31UP)
United States Army
03.2000 - 08.2002
Associate of Arts - Liberal Studies
Solano Community College
Associate of Arts - Social And Behavorial Sciences
Cerro Coso Community College
Associate of Arts - Arts And Humanities
Cerro Coso Community College
Associate of Arts - Psychology
Solano Community College
Associate of Science - Criminal Justice
Solano Community College
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