Phylicia Brown
Maple Hill,NC
Summary
Community Property Manager
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
General Manager
McDonald’s Corporation
09.2007 - Current
- Ensure all employees were trained on all the proper food preparations and handling of product
- Maintain food inventories without minimal loss of profit
- Monitoring and adjusting line items on the Profit and Loss report
- Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports
- Established monthly manager schedules including all activities such as truck orders, inventory counts, meetings and training sessions
- Well versed in organizing files in chronological, alphabetical and numerical order
- Monitored inventory and supplies
- Resolve customer complaints in a proactive manner
- Maintain knowledge of store inventory and sales activities
- Count money at the end and beginning of each shift
- Follow up on Food Safety checklist daily
- Conduct monthly Food Safety Audits
- Maintain time punch reports
- Validate Daily Deposits
Real Estate Broker
RE/MAX
11.2023 - 08.2024
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Organized and hosted open houses to generate interest and expedite sale of properties.
- Utilized advanced CRM tools to manage client interactions and stay organized, enhancing client communication.
- Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
- Coordinated rental agreements for resendital properties, keeping occupancy high and helping renters find suitable spaces.
Education
Diploma -
Dixon High School
Holly Ridge, NCAssociate of Applied Science - Accounting And Finance
James Sprunt Community College
Kenansville, NC05-2026
Skills
- Excellent communication and interpersonal skills
- Ability to express self in writing and orally
- Time Management
- Goal Setting
- Budget coordination
- Staff supervision
- Schedule management
- Performance improvement
- Adaptability
- Problem resolution
- Leadership and team building
- Effective leader
- Training and coaching
Relevant Skills And Strengths
- Excellent communication and interpersonal skills
- Ability to express self in writing and orally
- Time Management
- Goal Setting
- Team Building
- Critical Thinking
- Scheduling the right amount of staff to get the duties performed in a timely matter
- Adapts well to change and supports change through training others on why the change is important
- Identify food safety issues
- Can prepare and submit proper financial reports on time
Fellowships And Awards
- Outstanding Community Leader Award, 2012
- Academic Excellence Award, 2012-2013
Key Qualifications
- Ability to effectively managing others through providing a positive work environment
- Effectively manages the food preparation and standards of sanitation and safety.
- Demonstrates advanced proficiency by developing effective training sessions.
- Displays the ability to plan expenditure that are within budget including equipment repairs, food inventory and purchasing along with training to prevent food loss.
Timeline
Real Estate Broker
RE/MAX
11.2023 - 08.2024
General Manager
McDonald’s Corporation
09.2007 - Current
Diploma -
Dixon High School
Associate of Applied Science - Accounting And Finance
James Sprunt Community College
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