Phylicia Cook
Pittsburgh,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Dispatch Operator
Ride 4 Health Medical Transport
Pittsburgh, Pennsylvania
04.2023 - Current
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Consulted with supervisors when making decisions about dispatching personnel.
- Resolved conflicts between staff members over scheduling issues or priorities.
- Maintained communication logs and prepared reports as required by management.
- Communicated instructions clearly and concisely in stressful situations.
- Worked with routing specialists, route managers and service department to optimize routes.
- Dispatched drivers to meet daily delivery needs for company customers.
Manager
Ballers Hookah & Cigar Lounge
Penn hills, PA
11.2022 - Current
- Keep track of business operations including employers
- Provide services to our customers & book keeping.
- Manage events and address potential problems.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
Event Coordinator/Promo Team
Iceburgh Records
New Kensington, PA
06.2022 - Current
- Sourced venues for events in accordance with client needs and preferences.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Developed event themes and concepts to ensure successful execution of events.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
Virtual Spa Owner
K Asti Goddess Collection
Pittsburgh, PA
03.2022 - Current
- Created promotional campaigns to generate interest in spa treatments and services.
- Established relationships with local businesses to create referral opportunities for potential customers.
- Coordinated with vendors for product purchasing and delivery.
- Collaborated with other professionals in the industry to stay current on trends in health and wellness treatments.
- Monitored inventory levels of products used in treatments so that reordering could be done in a timely manner.
Equipment Operator
PC Party Rentals LLC
Pittsburgh, PA
06.2019 - Current
- Supported clients by supplying rental equipment for their special events
- Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment.
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Provided assistance in loading and unloading supplies from delivery trucks onto job sites when necessary.
- Trained new employees in proper operation of heavy machinery according to company guidelines.
- Performed routine cleaning tasks on assigned equipment before returning it back into service.
- Repaired minor malfunctions in the field by making adjustments and replacing parts as needed.
Event Coordinator
PC Planning & Catering For The Soul
Pittsburgh, PA
05.2016 - Current
- Handled scheduling and ensured prompt payment processing
- Created and executed visually appealing designs tailored to individual client needs.
- Prepared and served food items to guests in a timely manner.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Followed proper sanitation procedures when handling food items.
Retail service
Victoria Secret
West Mifflin, PA
01.2016 - 06.2016
- Maintained store cleanliness, managed inventory restocking, and processed customer transactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed the day-to-day operations of a retail store, including customer service and staff supervision.
Personal Caregiver
The Palms Personal Care Home
McKeesport, PA
03.2015 - 01.2016
- Assisted residents with bathing, dressing, and meals
- Provided companionship and one-on-one time with clients. Enhanced quality of interaction and engaged in meaningful conversations. Fostered positive relationships and created a comfortable environment for clients.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
Education
High School Diploma -
Mckesport Area High School
McKeesport, PA06-2009
Skills
- Computer-Aided Design
- Decision Making
- Retail Sales
- Public Affairs
- Marketing
- Event Coordination
- Customer Service-Oriented
- Excellent Communication Skills
- Writing
- Dispatch Coordination
- Improving operations
- Data Entry
- Office Administration
- Critical thinker
Affiliations
- Writing proficient stories with the ability to paint a picture with words.
- Creating an open space for artists and writers to share.
References
References available upon request.
Timeline
Dispatch Operator
Ride 4 Health Medical Transport
04.2023 - Current
Manager
Ballers Hookah & Cigar Lounge
11.2022 - Current
Event Coordinator/Promo Team
Iceburgh Records
06.2022 - Current
Virtual Spa Owner
K Asti Goddess Collection
03.2022 - Current
Equipment Operator
PC Party Rentals LLC
06.2019 - Current
Event Coordinator
PC Planning & Catering For The Soul
05.2016 - Current
Retail service
Victoria Secret
01.2016 - 06.2016
Personal Caregiver
The Palms Personal Care Home
03.2015 - 01.2016
High School Diploma -
Mckesport Area High School
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