Phylicia Foutz
Port Arthur,TX
Summary
Reliable Operations Manager with over 11 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Manager
Lowes Home Improvment
Beaumont, TX
09.2011 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Promoted positive customer experience through day-to-day supervision and management of Type facility.
- Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided exceptional customer service to customers, increasing customer loyalty Number%.
Education
Ozen High School
Beaumont, TX05.2006
Skills
- Records Organization and Management
- Originality and Creativity
- Oracle PeopleSoft
- Maintaining Compliance
- Inventory Management
- Team Leadership
- Microsoft SharePoint
- Focus and Follow-Through
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Sales Activities
- Financial Statement Review
- Customer Service
- Policy Development and Enforcement
- Hiring and Onboarding
- Sales Promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Lowes Home Improvment
09.2011 - Current
Ozen High School
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